I have 15+ years of hands-on experience launching distinctive businesses, products, and services to improve everyday lives and drive revenue growth.
My main passion is understanding and delighting people by translating their needs into meaningful and memorable businesses, products, and services.
Over the course of my career, whether in Business Building, CX, Product, Digital Transformation, or beyond, I’ve helped businesses get closer to their customers by providing strategic insight, guiding smart business decisions, building business capabilities, and scaling businesses to ensure long term, sustainable impact.
I work every level of the business – from the C-suite to the shop floor - to help turn ornamental products into instrumental business value.
Projects
Work history
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CX & Design VP | Senior Product DirectorMcKinsey & Company
London, United KingdomFull Time
I help clients conceive, define, build, and launch new innovative customer-centric Businesses, Products, and Services within Consumer, Tech, Financial Services, Automotive, Mobility, Sustainability, and Life Science industries – Leading cross-functional teams to meld customer centricity with business acumen to create instrumental business value.
CX & Design Director | Product ManagerW12 Studios
- London, United KingdomFull Time
I helped businesses understand and delight their customers by delivering strategic digital products from inception to launch.
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Skills
- Project Management
- Product Design
- Product Development
- Product Innovation
- Product Owner
- Product Strategy
- Customer Experience
- Team Management
- Design Leadership
- Design Management
Education
B
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BA (Hons) Interaction DesignBath Spa University
- Bath, United Kingdom