Organised by Zendesk
These days, unpredictability is around every corner. For businesses, getting ahead means making smarter twists and turns.
Get started at Agility in action. During this one-hour event, top leaders will share new ways to make your mindset and practices more agile. Learn to keep operations nimble, challenge old thinking, and build customer experiences fit for changing times.
True to the theme, this is a flexible event. Decide which keynotes and masterclasses you’d like to attend on the day. Take your pick from over 15 sessions, including:
- Unlocking agility: Insights from former Lonely Planet Executive Director
In this track, you’ll hear how to overcome the challenges of corporate momentum with agility. Learn to break traditional, repetitive business processes in favor of more flexible and entrepreneurial models. We’ll then dive into a Q&A with him live, where you get to pick his brain.
- Agile teams: Learn from Zendesk executives on how to thrive in a digital first world
Help your team sail through unpredictability. In this track we will discuss how distributed teams don't need to be disconnected teams. You will learn the creative ways your teams can build rapport, use digital collaboration to work smarter, and in harmony—wherever in the world they are. We also recognize it’s challenging to lead teams when everything seems to be changing. Learn the three things that agile leaders do to keep morale high, inspiration humming, and teams intact.
- Agile support centers: Better channels and analytics
This track focuses on getting more out of your support tools. Adjusting to change is hard–doing it without data is harder. No matter where you are on your analytics journey, learn from TuneCore on using analytics to bolster your self-service strategy. Also, tune in and learn how to optimize your channel mix and keep those conversations flowing.
- Agile support centers: Agent collaboration
Come and learn about true collaboration. With hybrid workplaces becoming the norm, many companies are struggling to maintain productivity and collaboration. Join us to learn 3 best practices for building a hybrid workplace with the right processes and solutions to set your teams up for success, no matter where they are. We will also discuss the best practices to train and onboard agents in a virtual world. From building rapport to mentoring and tools, we have the top tips.