Ticket
Free
Time
 -  (BST)
Location
Online - London, United Kingdom

Organised by Deloitte

Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships.

The discussion will cover:
  • The changing landscape of contact center technology
  • Cost efficiencies gained through automation

Speakers:
  • TAHIR BANGASH, Managing Director, Customer and Marketing, Deloitte Consulting LLP
  • SAŠA ERIĆ, Senior Manager and CRM Lead, Federal Health, Deloitte Consulting LLP
  • ADILSON JARDIM, Vice President, Public Sector Solution Engineering, Salesforce
  • DENNIS MIDDLETON, Vice President, Capabilities Management, AARP
  • BILLY MITCHELL, Editor-in-Chief, FedScoop
  • SANDRA C. SMITH, Director, Technology Strategy and Business Process, AARP

Organisers

Attendees — 1

 -  (BST)
Innovation in Federal Health – reimagining the contact center experience with SalesforceLondon, United Kingdom