Organised by General Assembly
Join us to find out about how Monzo disrupted the banking industry and how you can create products that disrupt industries with the VP of Design at Monzo Hugo Cornejo.
Banking with bad user and customer experience was a standard and we didn’t know better until Monzo came in and changed the way we think about our personal finances. We got to understand that it doesn’t have to be a painful experience and that banks can actually help us take control of our finances.
Monzo has been disrupting and modernising the industry and paving the way for neo-banks. With innovative features like instant balance updates, budgeting and live in-app customer service, Monzo became a necessity in our lives.
So how did Monzo reach more than 3 million users? How did UX help them to reach their goals? Where are we headed in the new banking industry with UX? How can the neo-banks differentiate from others?