Online - London, United Kingdom

Organised by Zendesk

IMPORTANT: You must follow this link to attend this event

Grab a warm cup of joe and join us for next episode in our Coffee Break series! In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share big CX bets your company should prioritize now.

Companies are rapidly adding digital tools to help them scale their operations and better serve customers. Those who prioritized CX before the pandemic already have an advantage. Mature CX organizations are more than six times as likely to exceed customer retention goals. Investing in your customers pays off, but what to prioritize can be a little tricky. To help guide the way, our team of experts reviewed data from businesses using Zendesk worldwide. Here are the priorities for delivering winning CX:
  • Makes things easier for the customer
  • Support your support team
  • Keep your business in sync

We’ll dive into the best practices for each priority. Register now, you don’t want to miss out!


– Mars Reyes, Senior SMB Account Executive, Zendesk
– Nathan Kanat, eSMB Account Executive, Zendesk

This presentation will begin on Thursday, May 13, 2021 at 10:00 AM Pacific Daylight Time (18:00 BST). Audience members may arrive 15 minutes in advance of this time.


Zendesk Coffee Breaks: How to scale with self serviceLondon, United Kingdom