Organised by Zendesk
2020 rewrote the rules for how businesses interact with their customers — and in this new world, it’s all virtual and digital. But between the digital transformation efforts, and increasing customer expectations for anytime/anywhere service, creating a great customer experience is more complex than ever.
We surveyed sales leaders across 15 countries and 19 industries to look at what sales teams have been doing to address the needs of their customers and prospects during the global pandemic and beyond.
Join us for an insightful discussion with global sales leaders from Zendesk Sell where we will dive deeper into the key findings in the latest report, Zendesk Sales Trends Report 2021.
The event will focus on the most impactful trends that are transforming the state of sales today and into the future, such as:
- The sales landscape is evolving
- Sales teams have shifted their expectations
- Sales teams are increasingly agile
- Sales teams have embraced their uniqueness
- Sales teams are collaborating more with new tools
Speaker bios:
Candace Marshall, Director of Product Marketing, Sell, Zendesk
Candace Marshall is the Director of Product Marketing for Sell at Zendesk, where she is responsible for driving growth through leading end-to-end inbound and outbound marketing activities including product strategy and roadmap, messaging and positioning, sales enablement, global go-to-market strategy and execution, and more. Candace is a strategic and energetic product marketing leader with a proven track record delivering on scale and growth with almost a decade of experience in B2B.
Brian Franklin, Product Marketing Associate, Sell, Zendesk
Brian Franklin is a Product Marketing Associate working on the Sell product at Zendesk. He is involved in several different marketing activities focused on driving the Sell brand forward, including messaging and positioning, sales enablement, and go-to-market strategy. Brian is a thoughtful marketer and team member with three years of experience in the Sales/CRM space.