Setting up the way content delivery works for Samsung Members UK and IE. Day to day monitoring and delivery of assets to deliver best in class communications. Build relationships with client and the stakeholders, bringing new briefs, and track the cycle of the projects. The role requires travelling to Chertsey minimum once a week.
What the day to day looks like:
Acquire and manage asset requirements
Keep up-to-date content plan
Maintain asset plan / calendar
Monitor publication data insights and make sure content quality are up to date with no broken UX, UI elements.
Remove out-of-date content.
Manage HQ content localisation.
Acquire and manage asset requirements as per briefs.
Providing project plans to clients.
Provide best in class Members content ideas.
Collaborate/coordinate with European team.
Should be able to take on routine daily processes.
Account management, skills developing and managing clients and building relationships.
Connecting with stakeholders and finding new opportunities for the business.
Project management skill with passion for good design outputs.
Time management, resource management, calendar management.
Attention to detail with passion for best in class.
Understands the dynamics in online content publications.
To have knowledge of conversion tactics in loyalty programmes.
To have strong organisational skills.
To have at least 2-3 years of experience as a Content Manager for one of the top 500 brands.
Ideal experience required:
Knowledge of Adobe framework and CMS platforms is ideal.
Experience in digital agency.
Some expertise handling Apps and loyalty programs is ideal.
Client facing skills + build good relationships with client is key.
Additional information - Detail daily tasks as a content manager:
For the most part, agency provides all the content that needs to be uploaded on the app – both
for articles and promotions. However, promotions are also handled directly by the Samsung UK
team – both in terms of the request, and of the delivery of necessary assets.
ARTICLES (content published under News & Tips tab) The process goes as follows:
Agency provides all assets (HTML file & visuals), as well as other important details: heading & subheading for the Homepage and News & Tips listing of the article; target audience; availability period.
Perform light HTML editing, as to make the HTML file suitable for publishing in the
Check that the copy of the article has no mistakes
Check the URLs (if the case)
Upload the assets in the CMS, observing all the details mentioned above;
Test that the content has been uploaded properly, that the URLs work, etc. in the Test
Send screenshots to the agency team for final approval
Once approved, the content is scheduled to go live / goes live immediately.
PROMOTIONS (content – banners – published under Benefits tab)
Keep in touch with both the Iris team and Samsung UK team.
The process goes as follows:
Receive the request and details of publishing (target audience, availability period, URLs etc.) Directly from the Samsung UK team (Agency team CC’ed)
To Receive the promotion assets (visuals) to be uploaded in the app CMS
To Upload them, in accordance with the client’s request, in the app CMS
Test the promotion on the test device, to ensure that the visuals and URL (if the case)
Send the client (Iris team CC’ed) screenshots from the Test Mode
Once approved, the promotion is scheduled to go live / goes live immediately.
Keep track and update the local Samsung UK content calendar
Keep track and update the global calendar
Collaborate/coordinate with European team
Providing project plans to clients