Engine Transformation creates, accelerates, designs and builds the future for our clients. We combine the creativity of an agency with the robustness of a consultancy and the technical agility of a start-up.
Built on Research. Driven by Design. Fuelled by Data. Powered by Technology.
We Transform Organisations by: Creating winning workplaces Accelerating commercial growth and efficiency Designing better digital and multichannel experiences Building digital systems to serve complex organisations
We combine depth of expertise with a breadth of experience, working across both public and private sector to deliver tangible outcomes in partnership with our clients, built on a philosophy of transparency, collaboration and agility.
Strategy & innovation
Employee engagement & ways of working
Market & customer research
Change & delivery
Data driven transformation
Technology consultancy & strategy
We are proud to work for clients as diverse as Sky, Domino's, Santander, Holland & Barrett, BMW, Ministry of Justice, Department of International Trade, DEFRA and Home Office. We have offices in London, Manchester, Sydney & Melbourne.
Account Manager is a high-profile role with great visibility within the Client, within Engine.
This role will be part of the marketing systems and analytics consultancy with the sole purpose of helping clients ‘make marketing relevant’. We believe that this can only be achieved through: integrating marketing technologies, delivering insight that is actionable and translating that insight into exceptional customer experience.
For that reason, our teams of technologists, analysts and planners collaboratively work to deliver solutions that sit at the intersect between their respective disciplines.
Working within the Client Services team, the Account Manager will be responsible for:
Supporting the Senior Account Director/ Client Service Director on all elements of client account management for all clients
Proactive management of delivery commitments and client liaison
Translating client requirements into a Statement of Work including objectives, component tasks, timeline, costs, and resourcing.
Accurate management of the financial processes relating to individual client projects, overall client budget and internal reporting.
Keeping status reports up to date and stakeholders informed of progress / schedule changes.
Resolving client issues when they occur.
Ensuring all requests for data from the client are presented appropriately, and insight is added and understood by the client and the wider team
Resourcing and ensuring adequate holiday cover is provided to meet ongoing Client needs.
Keeping the Client Service Director informed on a regular basis and escalating any areas of concern.
Proactive review and recommendation of improvements to processes and procedures.
Sharing best practice and knowledge across the team
The Account Manager is a key role, with responsibility for the client relationships. The key attributes of the role holder are:
A commitment to client satisfaction through impeccable client servicing, handling and reporting.
Attention to detail in interpreting requirements, achieving client approval and briefing projects to delivery colleagues.
An organised and structured approach to time management across multiple tasks and deadlines.
A positive, collaborative approach to working across multi discipline teams internally, across Engine and externally across Client and Client partner teams.
Highly proficient in using Microsoft Office tools, Word, PowerPoint, Excel.
Relevant project management skills, techniques and tools.
Experienced in data driven marketing channels (Web / Search / Social / Display / Email / SMS / Push messaging etc.) with a desire to embrace emerging channels.
Experience in the implementation or integration of marketing technology is desirable.
Highly numerate and organised with excellent attention to detail.
Fluent in English and have strong written and verbal communication skills.
A structured and clear thinker: able to manage multiple projects and pro-actively understand the impact to client, creative and technical departments.
Able to handle pressure confidently.
Flexible and able to work in a fast paced, hard working environment and demonstrate commitment to the role and to driving development.
a competitive salary
a relaxed and friendly working environment
25 days’ holiday
private dental care and healthcare
access to resources such as Safari Books, courses and conferences
excellent career development and progression opportunities