Account Manager Job at Havas London | The Dots
9 days ago
  • Level Mid Level
  • Professions Account Manager
  • Type Full Time
  • Location United Kingdom

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Job Description Summary :
Work closely with Account Directors and Account Executives, as well as senior members of the team, on a variety of projects to ensure successful and timely planning, development and implementation of project deliverables to the highest quality standards. Master and champion internal processes. The Account Manager should provide direction, support and coaching to more junior members of the account team. You will be a primary point of contact for the client, in conjunction with the account lead, providing updates, managing day-to-day project elements and working around any changes to planned activities that may occur. You will be expected to be an ambassador for the Business Unit and wider agency whilst upholding the company values.
Job Description :
Client Service
  • Manage the day-to-day running and coordination of accounts and projects, including management of the wider team
  • Develop knowledge of the internal environment in which clients operate, and build a good understanding of the client’s brand and therapeutic area, including key challenges, positioning and the market environment, bringing this knowledge into guidance and recommendations
  • Ensure implementation of all projects to the highest quality standards, meeting and managing all deadlines proactively
  • Develop and monitor project timelines, ensuring regular client updates and adapt as necessary throughout the life of the project
  • Establish and reinforce relationships with key client personnel, primarily marketing and regulatory teams
  • Ensure adherence to timelines and resolve any issues arising from changes to timelines
  • Communicate confidently, clearly and frequently with internal and external stakeholders
  • Possess a clear, succinct style of written communications with minimal support from the senior lead, whilst being able to identify where guidance is required
  • Lead TCs with client on agreed areas
Project/programme management & client relationships
  • Day-to-day management of tactics/projects within the agreed scope of work
  • Manage the studio process of documents including mark-ups, booking of studio time, briefing of creatives, designers, writers and production
  • Actively recommend and implement strategic & non-traditional solutions to solve problems
  • Arrange and run internal meetings, assigning appropriate task allocation and ensuring that the project team is briefed on project requirements, considerations and timelines
  • Provide regular client updates on ongoing account activity including development of status reports
  • Forward plan all preparation (agenda, hand-outs, liaison, team presentations) for client update meetings
  • Where appropriate, respectfully challenge clients to address concerns or development within the project process
  • Use own initiative to progress work to a sufficient level before involving and working with senior team members where appropriate
  • Proactively alert senior project lead to project issues and recommend appropriate strategies and solutions
  • Demonstrate thoroughness and resourcefulness in all account management tasks
  • Ensure and recommend appropriate task allocation to the internal team and recommend external freelancers/suppliers where appropriate (and maintain these relationships to ensure quality outputs)
  • Identify process issues and lead on problem resolution
  • Develop communication objectives & strategies (e.g. marketing/brand platform briefs)
Commercial awareness and business development
  • Perform research to keep the team up-to-date with issues/events/changes in the external environment that could impact new and existing business opportunities
  • Build a thorough understanding of all relevant codes of industry practice/legislation governing the UK and potentially the EU, for all relevant stakeholders including healthcare professionals and patients/the public
  • Provide support to develop new business proposals
  • Provide ideas to the senior team on how to evolve existing programmes and suggest additional tactics for growing accounts
  • Start to develop an understanding of the business structure with respect to the Business Units and the Havas Life network
  • Identify opportunities for organic growth with existing clients
Financial management
  • Prepare, monitor and reconcile budgets for each project and ensure prompt invoicing (in conjunction with the senior project lead)
  • Proactively flag any scope or potential budgetary increase to account lead/client.
  • Review and reconcile WIP reports to direct cost trackers and timesheets. Liaise with the finance department regarding current financial status of projects (WIP reports)
  • Sales sheet awareness and good financial administration to assist with completion of the sales sheet in conjunction with the account lead
  • Manage and track all direct costs compared with estimated amounts
Ad hoc duties
  • Input into any ongoing agency projects as and when required, providing support within the scope of the role and level of expertise
  • Take ownership for seeking opportunities for self-development and take responsibility for own growth
  • Monitor your own behaviour and impact on others, to ensure the continuous promotion of a collaborative and harmonious working environment
  • To carry out any other duties as required within the scope of the skillset determined for the role

Skills Required

  • Account Management

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