Hogarth Worldwide is the world’s leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world’s most famous brands.
Founded 13 years ago, Hogarth has grown from a start-up to over 4,500 people, across 30 key cities and is now part of WPP. Obsessively striving for better is in our DNA, it is the reason for our existence and continues to drive us forward in all that we do, making Hogarth an exciting place to work and a great place to achieve your career ambitions.
As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a thorough understanding of all areas of the business and supported by your line manager will be responsible for managing projects from brief to final delivery, on time and budget. You will be client focused and require good communication, organisation and time management skills to mange both your clients and internal departments, while always focusing on quality, process and profitability.
Demonstrate a thorough understanding of the Hogarth business model, services and technology
Demonstrate an understanding of the internal organisational structure - who to go to for all eventualities
Ensure your line manager is aware of your workload, issues and successes etc.
Escalate any issues to your line manager
Provide detailed handover notes/briefings to ensure all work can be managed in your absence
Ensure timesheets are submitted and completed on time and allocated to the correct accounts
Respond to requests from senior management
Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports
Client Management Responsibilities
Immerse yourself in the client's brand and offering
Ensure clients understand agreed workflows and manage them through the process
Set and manage client expectations deliverables and timeframes
Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
Build strong day to day relationships with all clients and agency stakeholders - communication is key
Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
Provide agendas and detailed contact reports following all client meetings (face to face and phone calls)
Project Management Responsibilities
Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies)
Consistently deliver against all contractual obligations include SLAs and KPIs
Manage client projects from brief through to delivery ensuring final materials are on time and of the highest quality
Follow agreed workflows and utilise relevant project management tools - FIDO, Zonza, etc.
Ensure clear division of responsibility for appropriate files at each stage of the project
Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
Manage, monitor and update all timelines and set realistic expectations with clients
Monitor internal workflows, identify areas for improvement and make recommendations
Ensure schedules, technical specs and copy dates are obtained and correct, report any delays to SAM/AD
Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients
Keep SAM/AD updated on status of projects
Collate any information needed for input to client reports and presentations
Help organise, attend (if required) and minute meetings
Manage your workload effectively and highlight to your Line Manager if support is required to ensure successful completion of a project
Provide administrative support to team as required
Quality Control Responsibilities
Highlight and escalate quality control issues
Act as a brand/QC guardian - always ensure brand guidelines and QC checklists and procedures are followed
Ensure the best external talent is always used - freelancers, proofreaders, copywriters, planners where necessary (liaise with relevant Dept. heads and ensure they pass relevant tests)
Ensure full compliance with all financial procedures and policies
Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by AD
Contribute to budgeting and forecasting process
Help develop initiatives to maximise profitability
Assist with financial reporting and smooth running of the finance function
Business Development Opportunities
Strive to better client and stakeholder relations
Proactively seek and identify new revenue opportunities in existing clients or prospects and inform AD
Support the SAM/AD in developing proposals for any new revenue opportunities
2+ years managing and servicing international accounts
Experience working in transcreation, translation, localisation
Experience working in TV, Digital or Print production
Strong time management/prioritisation skills
Strong project management skills
Can do attitude and an ability to work under pressure
Strong interpersonal and communication skills
Fluent oral and written English, other languages desirable
Strong numeracy skills
Highly organised, detail oriented, client focused and proactive
Strong IT literacy, including Word, Excel, PowerPoint/Keynote
Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging.
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