Our apprenticeship programme gives you the opportunity to innovate and work on real projects, learn on the job from people who have a vast amount of industry experience, whilst working towards a recognised apprenticeship qualification. At THG we offer apprenticeships from Foundation Level right through to Master’s Degree Level, across a number of our different divisions, giving you the opportunity to learn and grow with THG.
The THG apprenticeship programme is a great way to gain new skills in one of the world’s fastest growing and largest online retailers. The company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, Hale Country Club, ESPA and MyProtein.com - The world’s #1 online sports nutrition brand. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.
Completing monthly objectives in timescale set by apprentice assessor
Completing 3 hours Apprenticeship / Training / Study Time per week as part of apprenticeship qualification
Achieving a minimum quality standard of 80% - showing regular monthly increases
Striving for first time resolution
Striving to learn and ensuring the correct information is obtained to complete apprenticeship modules
Responding to customer’s queries via Live Engage software
Apprenticeship Social Media Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.
Engaging with people worldwide on public forums, a strong understanding of the impact social media can have on a company is crucial. We are searching for someone who is completely competent with the use of all social media channels and has a passion and drive to grow with new innovations.
Professional and friendly telephone manner
Excellent listening skills
Attention to detail
Calm and patient
Able to work under pressure
Ability to prioritise workload
Eligible for Company Bonus Scheme
£100 Attendance Bonus each month for full attendance
Staff Discounts across THG brands
Discounted gym memberships for multiple locations in the local area
Exciting and endless career progression prospects
Salary - Competitive Apprenticeship Packages