25 days ago
  • Level Senior
  • Professions Account Manager
  • Type Full Time
  • Location London, United Kingdom

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Description

The Client Services team at AnalogFolk are the lifeblood of our client’s business within the agency. They live and breathe our client’s world and are the best representation of them within the agency.
The Associate Client Partner is responsible for owning a the transformation programme for commercial banking worth between £2.5m and 4.5M.
Their core focus is building strong strategic partnerships with our clients to unlock the best opportunities across the programme. They will work hand in hand with the data, CX, creative and Delivery team to support the delivery of effective experiences, and draw in the best expertise from across the agency to solve clients’ business problems.
Your key responsibilities:
  • Needs to be comfortable chasing new business and has a proven track record of growing accounts. The main objective of the role will be growth and clear growth targets will be set.
  • Leadership of business plans that drive strategic growth, commercial growth and relationship longevity.
  • Strategically assessing the value we add to our clients and the role we play on a long term basis, including identifying opportunities to expand the relationship to new stakeholders and cross-sell agency capabilities to drive organic growth. Part of this will be building trusted and highly respected strategic relationships with senior clients and agency Folk alike.
  • Ownership and accountability for the performance of the programme. This will include your team’s product objectives, commercial targets and business deadlines. An understanding and experience in large data led transformation programmes will be beneficial
  • Leadership of a high functioning cross-disciplinary team of specialists within the transformation programme(set and deliver against vision, provide direction and navigate the team to achieve creative and commercial success).
  • Exhibiting a high degree of independence, gravitas and autonomy in decision-making.
  • Motivating cross-department collaboration and communication.
  • Fostering an entrepreneurial collaborative ‘can do’ culture and mindset within your team and with clients.
  • Ownership of commercial forecasting (setting, hitting and managing revenue forecast targets).
  • Proven influencing and negotiation skills with senior clients (Head of, Director, VP).
  • Working in collaboration with the Managing Partner to deliver and progress the business ambition of the Product and Services team.
Your key skills:
  • Proven business development record, enjoys chasing new opportunities and growth their business line.
  • Brilliant leadership of senior client relationships and is a trusted strategic advisor and business partner.
  • Experience leading large transformation programs and has essential knowledge around data,CX
  • Strategic and creative thinking demonstrated through thought leadership perspectives from across the industry.
  • A strong Product and Services understanding, experience working on accounts and teams with data, UX, creative, production and experience design
  • Highly articulate communication skills (verbal and written), accomplished presenter.
  • Exceptional ability to communicate with authority, good negotiation, influencing skills and adept at dealing with conflict.
  • Hunger to make your mark on the accounts you run, and elevate them creatively and strategically.
Folk we need:
  • Extensive experience working within a top digital or integrated agency in an equivalent role.
  • A love of leading and building effective and energetic teams, unlocking potential in people and ensuring motivation and morale is consistently high.
  • A passion for high-paced, fun and challenging accounts with incredible growth opportunity.
  • Always solutions focussed, championing and fostering innovative ways of solving problems.
  • Proven track record on product and services accounts
  • Highly motivated, collaborative and entrepreneurial.
  • Exemplary client services professionalism.
  • Respected role model within the agency.
KPIs for success:
  • Be considered outstanding by your team and London Leadership Team.
  • Growth of the account to set commercial targets
  • Average client satisfaction score of 8/10 (10% YOY improvement).
  • A minimum of £2.5m revenue target by the end of year 1.
  • Evidence of driving incremental growth opportunities.
  • >90% recoverability across the account.
  • Inspired team morale and team retention for your portfolio.
  • Demonstration of all of the AF values consistently across the year (see below).
Who We Are AnalogFolk is a global digital creative agency, that’s been independently owned since 2008. Our mission is to use digital technology to make the analog world better. We have offices in Amsterdam, London, New York, Portland, Hong Kong, Shanghai, Singapore, and Sydney partnering with brands including Nike, PepsiCo and Unilever. Winner of the Campaign Digital Innovation Agency of the Year 2019. For more information, visit us at www.analogfolk.com or follow AnalogFolk on Twitter, Instagram, YouTube or LinkedIn @AnalogFolk and on Facebook.com/AnalogFolk.
Find a Way Looks for opportunities that arise during times of change.
Fail brilliantly Is prepared to take risks in the pursuit of excellence. Encourages teams to do the same.
Be Remarkable Encourages and inspires others to achieve with own positive attitude. Uses lateral thinking to solve problems.
Be Nice Encourages teams to work collaboratively with others to achieve the best results
Makes Things Takes responsibility for own work and that of their teams, ensuring high quality standards are always met.

Skills Required

  • Account Management

People who have worked with AnalogFolk