Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings constantly in the works.
At Soho House the Chief Creative Officer, (CCO) will be responsible for our global creative output across all customer communication channels. They will lead an in-house creative agency and digital content marketing hub, comprising of all content, creative, design UX, UI, insights and marketing communication teams serving members globally. The role will be based in the London HQ/Support office.
The role reports to the Chief Commercial Officer and a substantial amount of time will be spent with the company founder on the creative direction of the brand. They will collaborate cross functionally with operations, membership, technology, experiences and events, retail, partnerships and people and development teams.
An experienced leader who has successfully inspired and led creative, design, digital marketing and communication teams.
An ability to conceive and develop innovative bespoke campaigns that support the overall global strategy while also uniquely targeting local and regional audiences, delivering intelligent content that results in increased conversion rates and revenue streams.
An understanding of ways to harness and engage our Soho House community through digital platforms, building a content experience that puts our members at the heart of everything we do.
An expert in multimedia content across all platforms including web, app design and channel management, who can build a creative hub for the company centered around our brands and membership tiers that is focused on content creation and commissions, art direction and design.
Influential leader who can manage complex and cross-functional organisational structures.
Strong and clear communicator who can operate and influence at all levels, can get things done and mange associated trade-offs.
An ability to create a framework which harnesses the creative vision and ideas of our founder.
Creative leader who understands how to engage with Millennials and Generation Z, who has a deep knowledge and understanding of digital, including CRM and personalisation.
Leading our global digital marketing communication hub that is responsible for our major inbound and outbound marketing channels and any future growth marketing.
Ensuring the delivery and art direction of content which is on-brand, consistent in terms of style, quality and tone of voice, and optimized for every platform including search, social media, email, point of purchase, mobile, video, print and in-person.
Mapping out a content strategy, determining which methods work for the brand and why. Continuous evolvement of strategy is a must.
Overseeing and developing a functional content calendar throughout Soho House & Co. and defining the owners in each vertical to persona groups.
Covering all digital activity including but not limited to; social media, management of brand websites and global eCRM as well as supporting the creation of digital centred campaigns.
Conducting ongoing usability tests to gauge content effectiveness. Gathering data and handling analytics (or supervising those who do) and making recommendations based on those results. Working with the owners of content to revise and measure content and marketing goals.
Developing standards, systems and best practices (both human and digital) for content creation, distribution, maintenance, content retrieval and content repurposing, including the real-time implementation of content strategies.
Leveraging market data to develop content themes/topics and developing assets that support a point of view and educate customers that in turn lead to critical behavioural metrics.
Supervising the maintenance of content inventories and matrices.
Ensuring a consistently global experience and implementing appropriate localisation/translation strategies.
Participation in the hiring of world-class content/storytellers in all content verticals.
Minimum of 15 + years of experience as a respected leader in multichannel content creation (publishing, journalism, digital platforms etc.).
Storyteller with experience in building brands and communities
Experience managing managers and directors, including hiring, performance reviews, compensation packages, etc. required.
Experience operating in cross-functional organizations
Advertising agency experience with experience in digital advertising ecosystem
Portfolio of creative campaigns and work
Experience with creating compelling messages for different target demographics. Crisis communications experience a plus.
Knowledge of relevant creative and business software applications (Adobe Creative Suite, Figma InDesign, etc.).
Audience development and subscription strategies experience a plus
Multilingual abilities a plus.
Bachelor’s degree in Design, Marketing, English, Journalism, Public Relations or related communications field. MBA in marketing a plus.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym, each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.