8 days ago
  • Level Mid Level
  • Professions HR Manager, General Manager
  • Type Full Time
  • Location London, United Kingdom

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Thanks for checking out our job description for Chief of Staff at Impala. We felt a little bit impersonal just throwing you right in there with words like “revolutionising” and “disrupting”.
As such, we want you to know that the person that wrote this job description apologises in advance for any clichés, tropes or sudden-insecurity-driven-panic-attacks that you might find in the description below.
What is Impala?
Impala is making the process of booking hotel rooms ridiculously easy. We’re providing hotels with a powerful data distribution infrastructure that transforms the way hotel guests across the world browse, book, stay and pay. Think Twilio for Travel.
We launched our original API product in January 2019 and since then have grown at - quite frankly - a ridiculous old clip. Our technology is already installed in hundreds of hotels worldwide, on six continents and categorises more than 1 billion data points. This has allowed us to bring forward our ambition to revolutionise the hotel distribution market and help empower millions of people across the globe.
We are a growing remote-first team of exceptional people split across engineering, product and commercial that have built a thriving, active, supportive community.
Where is Impala going?
We’re supported by some of the best investors in the business, the early-stage backers behind Deliveroo, PillPack, SecretEscapes, Zoopla, Trivago, Monzo, Travelperk, Transferwise, Airbnb, GetYourGuide, Omio, Spotify and more!
They’re on board because of the opportunity that lies before us - revolutionising a 1.6 trillion dollar market that’s been out-of-date for 20 years.
They also share our vision of a future in which travel is seamlessly connected and relentlessly inventive.
Our vision is that within the next two years 10% of hotel bookings worldwide will flow through Impala technology, and the product that we’re building will support the entire ecosystem of travel technology (we already have over a thousand companies signed up).
Anyone travelling anywhere will interact with products powered by Impala and to achieve this we’re growing the team extensively within the next year. Now is the most exciting time to be joining Impala as we go through a large push to scale up!
A brief overview of what you will be doing here:
  • Working with the CEO on areas of the business that they directly manage. Offering a sounding board on key decision making.
  • Being extremely proactive in problem solving across the business as a whole.
  • Handling investor relations and ensuring clean, accurate and timely reporting to the investor base as a whole.
  • Ensuring a consistent flow of information from the company as a whole to the CEO.
  • Owning strategic projects that require careful attention such as key customer accounts and senior and executive level recruitment sourcing.
You should join us if you:
  • You are an extremely talented generalist that finds that they’re great at most things they lend their hand to.
  • You have deep experience delivering projects within a start-up environment (Series A and above).
  • You hold strong opinions weakly.
  • You have a deep knowledge of the European/US start-up ecosystem.
  • You have a demonstrable history of rebellious thinking that has led to success.
  • You are thoughtful, not arrogant.
  • You are relentlessly focused on delivery.

Skills Required

  • HR
  • Management