Brandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide – 39 of the Fortune 100 are clients.
We build smart software solutions that help capture, analyze and share insights from millions of conversations across the web and beyond. Home to over 500 people worldwide with offices in 10 locations, Brandwatch is a place that challenges, motivates and supports its staff to find answers to new problems in an ever changing social and digital world. Better. Bolder. More Brilliant.
You will be responsible for ensuring the success of the community, continually finding ways to improve and enhance how it supports and engages our customers.
Why do we need you?
To cultivate, manage, and maintain a vibrant and helpful online community for our customers. You will be a part of the Comms, Content & Customer Marketing team, but will be collaborating with all teams across the business to ensure high levels of engagement with our customers through our new online community.
Reporting to the VP of Comms and working closely with the Customer Marketing Manager.
Delivery of the community strategy and ongoing plans for community growth and health - ultimately supporting the renewal and loyalty of our customer base.
Day-to-day management of the community and tech that supports it - working alongside Support to moderate.
Collaboration with, and coordination of, the range of teams that support and feed the community. Proactively escalating issues, insights, observations and opportunities.
Motivate the teams internally to lend their expertise and knowledge to the community.
Creating programs, activities, events, content, and groups with the goal of delighting our customers.
Drive the design of conversations and topics, maintaining momentum and facilitating high value/interest conversations.
Effectively managing your time and others to ensure deadlines are met and customers have a seamless community experience.
Ensuring consistent and relevant data analysis, evaluation, and reporting on key metrics.
2+ years of experience in effectively maintaining engagement across an online community. Documented examples of success and the results generated.
A passion for customers and a dedication to providing a best-in-class service experience.
A highly organized individual able to manage a range of deadlines across teams. Project management experience would be highly beneficial.
A collaborative and accountable individual who is comfortable multitasking and working effectively as part of a global team.
An ability to adapt quickly to new software and constantly changing business requirements.
Experience in customer marketing, social media, and events would be a huge advantage, as would work experience within tech/marketing tech.
The ideal candidate is someone who has a passion for online communication and engagement - very active on social media, in forums and other online communities.
Previous use and upkeep of community software would be highly valued.
Experience you will gain in this role:
Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, childcare vouchers and discounted gym memberships. We have a flexible working policy and we are optimized for remote working.
Working for Brandwatch: We believe exceptional work is a result of an environment centred around development, collaboration, trust and creativity.
With 10 offices around the globe, our success is predicated on strong communication. We listen and learn, we develop our staff, we care about our work, and, above all, we support each other. We’re always aiming to expand and we need brilliant people like you to get there. Come grow with us.
Brandwatch Brighton is where it all began, we can be found in the vibrant North Laines. We host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and only a stone's throw away from the beach.
To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.