Reporting into our Director of Content you will lead a large global team of Product Content specialists, Product Description Writers, QC agents, through to Size & Fit Specialists and agents. This role will take on exciting new projects and lead our product information to new heights. You will work with Content, Production, Operations Strategy, Product & Engineering to elevate our on-site content & build a future strategy for product information.
With a growing team, a focus on operational excellence and a drive to constantly push the status quo, this will be a role that is both challenging and incredibly exciting.
Lead a team responsible for all aspects of product information, from technical descriptions, editorial descriptions and size & fit.
Ensure KPIs and quality measures are met within the description team.
Own and execute all projects aiming to improve product information, providing our customer with the details they need to make an informed purchase.
Lead the way in researching new product information initiatives and creating inspirational content improvements to our product pages.
Work with UX, Product Design & Product to marry our content initiatives to the wider design/product strategies.
Act as the connection between our customer and our Production facilities, influencing their workflows to continually improve our data, sizing & product information output.
Functionally lead our product description team (both technical and editorial information), maintaining BAU excellence, productivity & quality.
Become a key work stream owner in the Content Hub, our strategy to provide our customers with truly elevated content.