Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be.
It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.
We are looking for someone who can develop and be the day-to-day driver for Klarna corporate communications in the UK. The global Klarna communications team is a driven, passionate and fun group of people focused on making Klarna a global brand that is known, respected and loved by consumers, merchants and all relevant stakeholders. You will play a key role in building Klarna’s position in the UK market, through developing & implementing external corporate communications and engagement strategies. You will work closely with the company management and heads of the business in the UK market, while developing and managing our proactive and reactive UK corporate communications activities. You will also strive to turn complex propositions into simple communication so that our end-users find it easy to understand our Klarna value proposition. This will involve partnering closely with the marketing, growth, legal and partnerships teams as well as drawing on an extensive network of own media and stakeholder relationships and agency management. You will lead proactive and integrated corporate communications and serve as a spokesperson of the company’s vision with UK media.
Play a crucial role in driving Klarna’s corporate communication efforts externally, bringing Klarna’s story to life in the UK, helping to define the future of retail and fintech
Contribute to external corporate communications, executive communications, and corporate media relations including issues and crisis response
Day-to-day implementation of corporate communication strategies and activities in the UK market that convey the Klarna message in the best way, as well as coordinate with group messaging and initiatives where necessary
You will need to be able to move between multiple audiences and contexts
Build and maintain strong relationships with media, thought leaders and relevant stakeholders in the market. Identify opportunities pro-actively and execute when needed; pitch, content, storytelling and follow up
Build a plan to further develop UK spokespeople
Support building their external platform and messaging through interviews, op-eds and speaking engagements
Define key messages on topics relevant to Klarna’s UK business and developing our profile as a respected thought leader
Coordinate with various internal teams to support announcements, program updates, and more
Attract, coach and develop others, understanding team dynamics and strengthening the overall capability of the organization.
Passionate about your job and enjoy a fast-paced working environment
Customer obsessed, proactive by nature, can move between high strategy and small details, relish problem-solving, want the ability to think creatively and love the satisfaction of brilliant execution
Proactive and hands-on by nature and come up with new thinking that adds value and innovation to the work we do. It is crucial that you can take initiative, be strategic and forward-looking while at the same time taking personal ownership for everyday delivery
Minimum 8-10 years of experience in communications roles, including at management level, both in-house and/or agency, preferably in high-growth and/or payments or technology environments
Experience working for a business operating in an evolving regulatory environment
Proven experience and leadership in running comprehensive strategic communications, media relations, and outreach programs to advance a company’s mission and commercial goals
Experience collaborating with cross-functional teams but also working with wide variety of external partners preferable
Proven success working closely with senior level executives on messaging, speaking opportunities, media requests, internal communications, and more
Proven skill and passion in proactively building relationships with media, and in successfully positioning subject matter with the media to achieve high-impact placements
Flexibility and adaptability to manage complex issues in a regulated environment
Please send over a CV in English to apply
Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 18 different markets, hosted by +3000 people from 90 nationalities.