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12 days ago
  • Level Mid Level
  • Professions Creative Services, Project Management
  • Type Full Time
  • Location London, United Kingdom
Creative Services Coordinator – VCCP RetailVCCP


About VCCP Retail:

We’re a team of 63 retail obsessives within the VCCP Partnership, built to transform the fortunes of retail brands and brands within retail.
We work with a broad spectrum of clients from O2, Canon, Coca-Cola, Johnson & Johnson, Grolsch to McArthurGlen, helping them overcome some of the issues facing the sector and achieve best in class retail activity. We love retail, and we know the pressures our clients are under to deliver bottom line, every single day. We speak their language and concentrate just as much on shopper insights and triggers as we do on increasing average transaction values and footfall.

The Role:

Based within the Creative Services team, they will work closely with the Creative Services Manager, Creative Manager, Creative Directors, Studio Manager and Account teams to establish a creative brief’s requirements and help prioritise workload.
They will ensure that an appropriate brief has been approved and determine the suitability and availability of the resource, advising when more is needed.
They will also be tasked with raising when any delays in the jobs may arise, whilst establishing contingency options where possible. They, with the rest of the team, will be integral to keeping the studio busy, happy and efficient.


Reporting in to the Creative Services Manager, the Coordinator’s role is to act as an Administrator and Traffic Manager across all territories.
Over time they must develop a full knowledge of our brands and be able to creatively input and sense check the work and briefs from a brand guardian POV.
From time to time they may also be required to work across our other clients.
They will escalate any concerns as and when necessary to the Creative Services Manager when additional support is required.
  • Liaison with the studio and Account Handlers to schedule briefs and artwork
  • Assisting the team with day to day administrative processes.
  • Responsible for assets from approved concepts through to implementation and dispatch, including artwork accuracy, obtaining technical/mechanical specifications, internal approvals and adhering to deadlines
  • Liaison with suppliers (where necessary)
  • Developing a good understanding of your clients and their businesses/industry
  • Maintain a professional status when conducting agency business
  • Pursue good understanding of the creative process, developing strength of creative judgment
  • Pursue good understanding of print and digital production processes
  • Working closely with the rest of the Creative Services team to manage and book creative resource
  • To work closely with the Creative Directors and Creative teams to help inspire ideas with your Retail/Production/Art-buying knowledge
  • Ensuring your project teams are sticking to accurate timing plans agreed by all parties
  • Scheduling and attending creative review meetings where possible, facilitating attendance of key stakeholders and ensuring the meetings start and finish on time with clear deliverables
  • Management of work, including all appropriate sign-offs, through the agency from brief stage to final print
  • Communicating project changes quickly and clearly, guaranteeing that all project participants are updated, whilst ensuring client expectations are met

Key competencies:

An enthusiastic team player who’s personality is a great fit for the current team
  • Have the ability to drive and manage multiple projects independently
  • Demonstrate accuracy and attention to detail
  • Demonstrate professionalism both within the agency and with third party suppliers and clients
  • Demonstrate confidence, patience and the ability to manage situations when things do not go to plan
  • Excellent communication, organisation and people skills
  • Ability to develop strong relationships internally, within all teams, an easy likeability is essential in a department where getting things done is the aim
  • Have the confidence to express your ideas within the Creative Services Team
  • Willingness to learn and develop within the team
  • Excellent Gmail, Google Docs & Microsoft Suite understanding
  • A good understanding of technical specs and print processes

Skills Required

  • Creative Services
  • Project Management