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Our vision, with quality journalism at the heart, is to pioneer new ways to serve 10 million registered users and 1 million subscribers.
This role will sit within the Subscriptions & Circulation department, and will be responsible for supporting end to end delivery of direct customer comms for stakeholders across Commercial Revenue (including commerce, events and advertising), with a focus on email as a channel.
Using our CRM system (Adobe Campaign), as well as customer data and analytics tools, you will be responsible for planning and delivery of email campaigns, including implementation of test & learn plans, as well as providing recommendations for campaign optimisation.
Manage the day-to-day delivery of email campaigns for the Commercial Revenue team (including the use of software such as Adobe Campaign and CACI Email Studio)
Provide regular, detailed campaign reporting on all Commerce CRM activities
Provide operational support for delivery of email test plans, report on results and make recommendations for ongoing optimisation
Liaise with design teams to coordinate proofing and approvals from stakeholders
Manage the training and onboarding of new stakeholders in the email production process
Monitor and advise on email deliverability using Return Path
Involvement in varied ad-hoc project work
Main channel email, but complemented with SMS, push notifications, remarketing, direct mail and outbound calling, with the flexibility to diversify further in the future
You are an accomplished eCRM or digital marketing executive with strong proven track record in managing simultaneous email marketing campaigns for sizeable online businesses. You will have a passion for driving insight through data, possess good analytical skills and always looking for improvement.
Accomplished in eCRM or broader digital marketing with experience in a similar position
Operational reporting and analysis experience
Understanding of customer lifecycle communications
Experience of building campaign automation
Experience of working with multiple ESP platforms (Adobe Campaign would be an advantage but not essential)
You’ve worked with a large consumer database and driven campaign success through data
Experience of customer profiling and segmentation
You’ve worked in a fast-paced, high volume environment
Knowledge of managing and domain and IP reputations
An extremely good eye for detail
What you can expect from The Telegraph if you’re the successful candidate
The Telegraph supports flexible working, per your line manager’s agreement.
A range of excellent benefits (including on-site gym, massages, and more).
In-role development and access to formal development.
The Telegraph’s goal is to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.
We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. If you require reasonable adjustments in any recruitment process with us, please make us aware.