CRM Executive - Zavvi & IWOOT Job at THG | The Dots
Job Expired
1 month ago
  • Level Senior
  • Professions CRM Executive
  • Type Full Time
  • Location Manchester, United Kingdom

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About The Hut Group
THG is one of the world's leading online beauty and wellbeing retailers, home to premium brands such as lookfantastic, Pro Bike Kit, GlossyBox, and Myprotein; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our 6000-plus employees represent 66 nationalities and work in offices located in 11 cities around the globe. Our culture is fast- paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey. THG believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential.
About the Division
We are looking for a CRM Executive to join our Consumer marketing team. Reporting to the CRM manager, the CRM Executive will be responsible for executing the CRM marketing strategy for Zavvi & IWOOT. If you are like us and love pop culture, irreverent gifts and all things creative as well as working with a vibrant, fast-paced team – we definitely want to hear from you!
Every day is a true adventure full of creativity, passion and hard work, filled to the brim with the best franchises and amazing projects to take your career to the next level. This role is ideal for someone starting out in their CRM career, or looking for the next marketing challenge – full training would be provided.
At THG, we encourage and promote growth and exploration within your role and as such, the below list gives only a summary of the role remit:
  • Work with the Creative, Marketing and E-Commerce teams to create and execute email campaigns and content.
  • Work across multiple channels including email, SMS and app.
  • Review, devise and improve on existing customer retention strategies.
  • Monitor, report & improve on targets; make recommendations for future campaigns.
  • Manage and update templates for automated and triggered email campaigns.
  • Take on exciting projects and explore new ways to enhance customer experience.
  • Research and monitor competitor analysis.


  • Passionate, creative and data driven, with a desire to learn and develop
  • Proactive and able to work autonomously; good time management
  • A passion for Marketing and E-commerce
  • A desire to go the extra mile
  • Excellent written and verbal communication skills


  • Competitive salary.
  • Genuine responsibility from the start of your career at THG.
  • Discounted Gym membership.
  • Access to onsite doctor.
  • Enrolled onto company pension plan.
  • Leadership and Development training throughout your career.
  • An exciting, fast-paced working environment where you will work with and learn from the best in the business.
Unfortunately, because of the high volumes of applicants our opportunities attract, we are sometimes unable to respond to every application. If you haven't heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent Team to discuss further.
THG is committed to creating a diverse and inclusive environment and hence welcomes applications from all sections of the community.

Skills Required

  • CRM
  • Marketing
  • Communication

People who have worked with THG