Depop is the fashion marketplace where the next generation buy, sell and get inspired. We are headquartered in London, UK with locations in Manchester, New York, Los Angeles and Australia. We have over 20 million registered users in 147 countries. In the UK, 1 in 3 Gen Z/Millennials are registered and in the US we have grown 300% over two years. We are also the only European player to have recently entered the top 25 shopping apps by daily active users
Our mission is to empower the next generation to transform fashion, and our team of over 250 people are dedicated to serving the needs of our global community.
We operate on three pillars:
Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.
Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive.
Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry.
Read a little more about us Here
Right now, we’re looking for a CRM Manager to help develop Depop’s seller-focused CRM. Reporting to our Senior CRM Manager, this person will be responsible for the planning and execution of educational newsletters, campaigns to drive additional listings and sales, product launches and seasonal communications to engage and inspire our seller community.
This person will identify opportunities to personalise CRM at scale, and collaborate cross-functionally to deliver a best-in-class seller journey. This includes other members of the CRM team that look after Lifecycle Marketing but also partner closely with our Seller local Marketing and Product teams to drive growth and retention of our sellers across all tiers.
Alongside the Sellers and Local Marketing teams, ownership of Depop’s seller CRM calendar, including one-off newsletters and campaigns
Tailor our communications strategy in line with global and local targets, and to meet the needs of each type of seller on Depop (ie Top Sellers, professional sellers and casual sellers)
Work with our Martech engineers to deliver personalisation in Depop’s seller CRM
Evaluate and report on performance of these activities to business partners and use results to inform future decisions on optimisation and roadmaps
Collaborate with the buyer-focused CRM team to create a best-in-class experience for Depop’s community
At least 4 years experience in CRM, ideally in a global tech and/or app-first business
Hands-on, organised, and detail-oriented while not losing sight of the big picture
Obsessed with improving the experience of our users
Excellent communication skills
Comfortable with ambiguity, change and a fast pace
Commercial mindset with data driven thinking
Previous experience in fashion and marketplaces is a strong plus
Insight into Millennial and Gen-Z behaviours and attitudes is a plus
Affinity for Depop and the streetwear/vintage/clothing world
Previous experience with Braze
Depop offers the opportunity to work in one of the UK's fastest-growing scale-ups, with a vibrant and diverse group of people, building a product we all deeply care about, in addition to:
Learn and Grow: We sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us, just ask!
Wellbeing: We care about wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eye-care vouchers and a discounted gym membership.
Mental Health: Mental health is a top priority for Depop. We offer subsidised counselling appointments through SelfSpace, have mental health first aiders and also run yoga, meditation and more.
Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism, and sabbaticals for our long-serving employees.
Family life: We offer flexible working (based on your team), generous parental leave policies, and, all of our offices are dog-friendly!
Financial: We match up to 6 percent on your pension based on qualified earnings and have retail discounts from benefithub.
Fun: We love to celebrate our successes at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties. We also host internal employee socials such as quiz night, games night, movie night and more.
Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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