Closing Date: 29 November, 2020
BBC iPlayer is one of the UK’s most recognised entertainment brands and recently achieved a record-breaking high with 4.8 billion streaming requests. It brings audiences the latest and greatest live and on-demand TV across web, mobile app and connected smart TV.
We’re looking for a talented CRM Coordinator to join our expanding Direct Audience Engagement Team.
The campaigns you'll be working on will regularly reach millions of users and help drive deeper engagement with iPlayer by helping our audiences discover the best programmes for them through personalised content suggestions. You’ll get to profile and target using an enviable data set of identity, behavioural and content affinity targeting options, and use dynamic publishing to personalise content suggestions via email, mobile app push notifications and paid social advertising.
This role is also very creative, as you’ll be writing copy, choosing imagery and helping design engaging animations.
Ideally, you’ll have some email marketing experience and a huge willingness to develop your wider CRM, multi-channel and database marketing skillset to the next level. Good organisation is key as you’ll be working in a hectic and fast-paced environment, balancing lots of different campaigns and working with many teams across the BBC.
If this is all ticking your boxes, we have a brilliant CRM Coordinator position for you.
Use Salesforce Marketing Cloud to build, target, test and deploy end-to-end email and push notification campaigns
Research and curate newsletters, building a deep knowledge of the content available on BBC iPlayer
Use diverse data sets and scoring models for list segmentation, audience profiling and contact targeting with AMPscript
Create and build audiences from 1st party data to support paid social campaigns
Write copy, choose/edit images and design image transition animations
Help produce campaign performance reports and make recommendations for continuous improvement
Assist with wider team administration duties from time to time
Work with internal stakeholders across marketing, editorial, product and production teams to request assets
Are you the right candidate?
A willingness to learn about databases, a major part of the role involves dicing and slicing our database, using diverse data sets for segmentation and contact targeting
Good attention to detail is essential, proofreading and QA are major components of the role
It is essential that you can write clear, succinct and engaging copy for email
You will also possess at least basic HTML coding skills, enabling you to populate email templates and make minor amends
Some Photoshop experience desirable as you will be cropping and resizing images on a daily basis
You have experience using Salesforce Marketing Cloud (or similar email deployment tool e.g. Adobe Campaign)
You are organised, with the ability to think and plan ahead, updating and maintaining a campaign calendar
Familiar with Excel as you will be recording and comparing results and devising A/B testing plans
Interest in the BBC and good knowledge of its product propositions would be very helpful
You’ll need a good level of general knowledge, be interested in the latest cultural and current affairs and have a demonstrable interest in the media, sport, entertainment and current affairs
Willing to travel to the BBC Manchester every now and again
Contract type: 2 x Permanent Contract
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.
The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely.
About the BBC
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.