Customer Community & Social Media Advisor - Exante Job at THG | The Dots
Job Expired
1 month ago
  • Level Mid Level
  • Professions Social Media Manager, Community Manager
  • Type Full Time
  • Location Rudheath, Northwich CW9, UK

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Description

Customer Community Advisor

The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences, and we are hungry for more.
Our culture celebrates original thinkers, tech pioneers and skilled technologists. A group of over 4,000 diverse, smart thinkers – our people are unquestionably our strength. An environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results. Our culture is one of a kind, recognising great achievement with great reward.
Role Summary:
A Customer Community Advisors at THG are expected to deliver a world class experience and exceed expectations. This person will be the first point of contact for our customers across different social media channels. We are looking for ambitious individuals who strive for first time resolution whilst keeping up the brand reputation.
The role of a Customer Community Advisor is an opportunity for a creative and innovative individual who is passionate about all things social media. We are looking for candidates with previous experience working within a social media role, who can work under pressure and have a great attention to detail.
Main Responsibilities
  • Responding to customer messages across our social media channels
  • Maintaining brand tone and professional tone of voice
  • Working towards department SLA’s
  • Striving for first time resolution
  • Helping to build online communities
  • Protecting brand reputation

Requirements

  • Passionate about all things social media
  • Exceptional written skills and attention to detail
  • Previous experience working within a social media/ customer service role
  • Strong work ethic and personal accountability
  • Able to work under pressure
  • Flexible, punctual and reliable

Benefits

Eligible for Company Bonus Scheme.
Staff Discounts across THG brands.
Discounted gym memberships for multiple locations in the local area.
Exciting and endless career progression prospects.
Salary – Competitive
Location - Northwich,CW9 7RA

Skills Required

  • Social Media
  • Customer Service
  • Writing
  • Marketing

People who have worked with THG