Music is Universal
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces and work processes to be fully inclusive to people with different needs and working styles.
The A Side: A Day in The Life
This role will involve assisting the eCommerce department with the day to day management of all of UMG’s ecommerce operations. The assistant role is varied and will require a candidate with strong organisational skills, who can follow best practices and react positively to short-notice requests.
The B Side: Skills & Experience
Be operational and administrative
Responsible for updating product offers across Universal Music e-Commerce websites ensuring all data (product/price/weight/dimensions) is accurate and up to date and home and product pages complete.
Responsible for product data integrity in all e-Commerce systems, to ensure:
New release products are published on websites in a timely manner.
All product offer issues are dealt with efficiently.
Operational efficiencies for fulfilment and customer service functions.
Support the Label Account Managers and Label stakeholders to ensure that new stores and products are delivered in line with artist/management requirements.
Support the Label Account Managers and Website Designer in building and delivering new stores and products using the COPE store building template.
Supporting store managers with artist specific promotions.
Support the Website designer in building banners for sites.
Drive sales through an understanding of the needs of the business and prioritise workload accordingly e.g. Seasonality changes, urgent price changes, urgent product management, urgent data entry.
Sales analysis reporting for labels, store managers and senior management.
Communicate product information to the customer service support functions when appropriate.
Ad hoc supporting of the Operations Manager with stock control, purchase ordering and comms with logistics.
Proven experience of working under pressure in a calm, efficient and organised manner.
Excellent track record of working to strict deadlines and maintaining a high standard of attention to detail.
Excellent communication skills, written and verbal.
Proven computer literacy with a logical approach to system usage.
Demonstrated ability to learn quickly and apply developed skills quickly and effectively.
Genuine interest in the music industry.
Previous experience in e-Commerce
Music industry or retail/head office experience
Bonus Tracks: Your Benefits
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan available
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the
jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.