13 days ago
  • Level Mid Level
  • Professions Strategist, E-commerce Manager
  • Type Full Time
  • Location London, United Kingdom

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Description The role: As part of the FPS Client Services team you will lead a cross-functional team in providing best in class e-commerce strategy to deliver brand and business growth for your portfolio of clients. This is the perfect role for someone with strong experience within luxury retail and e-commerce to drive the future success of some of the most preeminent brands, boutiques and department stores in the industry. The role includes management and mentorship of a team of E-Commerce Strategy Consultants.
What you'll do:
  • Be a key point of contact for a portfolio of top tier FPS clients as well as overseeing an E-Commerce Strategy Consultant in managing a portfolio of small-scale FPS clients, identifying and formulating plans to drive brand and business growth
  • Ensuring high levels of client satisfaction across all clients that sit under your remit, with the ultimate measures of success begin that they grow their business and deepen their partnership with FPS
  • Line-managing E-Commerce Strategy Consultants, providing strategic guidance and support on their day to day roles, as well as focusing on personal development plans and career growth
  • Accountability and ownership of client targets within your portfolio, implementing initiatives to ensure performance targets are met
  • Works with Head of and / or Senior Manager to define strategy development for FPS clients aligned to overall business goals
  • Oversees cross-functional client projects ensuring teams deliver on time and in full
  • Takes ownership or identifies appropriate owner to ensure resolution of complex client issues
  • Ownership of Quarterly Business Reviews with Directors and C-level client team members
  • Creates annual forecasts for brands and identifies strategies and plans needed to ensure these forecasts are achieved
  • Works closely with relevant Farfetch teams to maximise sales and visibility for key brands across both channels
  • Manages and motivates direct reports including all related processes (performance management and assessment, salary review; development and training, career planning and hiring)
  • Communicates with other departments and teams both within FPS (e.g. Ops, Production and Tech) and Farfetch (e.g. Media Solutions, Brand Partnerships) to exchange critical information about clients or to improve the service offering
  • Identify initiatives to build client revenue and opportunities to broaden the FPS services that a client partners with us on
  • Keeps abreast of industry developments and translates this knowledge into strategic guidance for brands and FPS
Who you are:
  • High level of business acumen and commercial awareness, and driven by the ability to work towards metrics and targets
  • Previous people management experience including coaching, hiring and building teams
  • Takes a holistic view of the client's business, beyond just their e-commerce performance
  • Proven ability to manage and prioritise multiple client demands including problem-solving / the ownership of cross-functional issues
  • Experience building and maintaining key client relationships
  • Digital, retail and luxury fashion industry knowledge and competitor positioning
  • Strong analytical and problem-solving skills
  • Commercially focused and driven with the ability to work towards metrics and targets
  • Bias for action and strong organisational skills
  • 5+ years relevant experience in a consultancy, retail or e-commerce role

Skills Required

  • Ecommerce

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