17 days ago
  • Level Mid Level
  • Professions Operations Manager
  • Type Full Time
  • Location London, United Kingdom


Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.
Airbnb is putting together a highly motivated revenue operations team to further the Airbnb mission of providing inspiring travel experiences for our hosts and guests. For this team and the businesses or categories they support to be successful, Airbnb is building a platform that connects Marketing, Operations, Enablement and Strategy across the full customer lifecycle.
As the Business Operations Lead you will partner with the respective Regional Leads on multiple initiatives from defining local market strategies and programs through to the day to day execution of the business. You should be familiar with a variety of business development methodologies, best practices, metrics and cycles. In addition to supporting EMEA, you will help redesign and improve our data and analytics foundation including executive reporting, dashboards, and KPIs.
  • Drive clear communication from the region to global teams regarding performance against monthly and annual targets. Identify reporting issues, gaps in processes, and drive timely resolution.
  • Manage the monthly cadenced business reporting for the business segment.
  • Support Territory Leads & Market Managers in drafting and executing market strategies and programs. Partner with data science to size markets/products, opportunities, and measure ROI.
  • Support the creation and own the regional execution of customer success playbooks.
  • Define the key support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.
  • Help hire and onboard new customer success reps. Support reps ongoing learning and development.
  • Assist Leads in all aspects of evaluating their teams’ performance.
  • Prepare ad hoc analysis & participate on projects as needed.
  • Minimum eight years in a business operations focused role
  • Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
  • Experience building and executing regional/local market strategies and programs
  • Develop and monitor metrics, dashboards and reporting tools to improve productivity and efficiency across the customer lifecycle
  • Experience onboarding new reps and supporting their ongoing learning and development
  • Experience across the Customer Lifecycle with customer success teams
  • Deep understanding of value drivers in recurring revenue business models
  • Strong problem solving and analytical skills
  • Excellent verbal and written communication skills
  • Accuracy and attention to detail
  • Professional and consistent work habits, strong work ethic, driven to achieve company goals
  • Proven ability to succeed in both collaborative and independent work environments
  • Proficient in Salesforce, Excel and GSuite
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply.

Skills Required

  • Operations Management

People who have worked with Airbnb