16 days ago
  • Level Senior
  • Professions Communications Director
  • Type Full Time
  • Location London, United Kingdom


YOOX NET-A-PORTER GROUP is the world's leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000. Since June 2018, the Group is subject to the management and coordination of Compagnie Financière Richemont S.A.
YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all "Powered by YNAP".
Reporting to the Group Communications Director the Global Head of Internal Communications for YOOX NET-A-PORTER GROUP will be based in our London office in Westfield, London and will be responsible for defining and delivering the internal communications and engagement strategy for the Group globally.
The Role:
We are seeking a candidate who has extensive experience of strategic planning and delivery of global internal communications and colleague engagement programmes, working closely with HR and other key internal stakeholders.
You Will:
  • Strategic development of the Group's employer brand proposition
  • Devise strategic plans and execution programmes to maximise internal communications and engagement for colleagues within the Group
  • Manage the Senior Leadership Team engagement programme
  • Create effective frameworks for the Group's internal communications and engagement activity across all its business divisions and global offices
  • Work with senior leaders across the business to counsel and guide in the development of internal communications and engagement activity within divisions
  • Work with the Group's Executive Committee to build a programme of internal comms activity
  • Work with the broader communications team to maximise campaigns and communications initiatives to bring to life the Group's narrative for colleagues
  • Manage knowledge sharing platforms and tools: including management of 3rd party providers, intranet and internal social media.
  • Create innovative and compelling digital and video content as part of the internal communications publishing programme
  • Stage annual company roadshow and other global communications initiatives
  • Oversee the internal communications programme for financial results
  • Ensure our managers are equipped to deliver messaging and communications to their team members
  • In conjunction with HR develop reward and recognition programmes for colleagues
  • Sit on both the Group Communications and the HR Senior Leadership Team
  • Develop the Group's social activity in conjunction with social committees and HR
  • Prepare and manage annual internal communication budget submission
  • Constantly review overall company policies and procedures to ensure compliance with evolving corporate governance legislation
  • Attend industry events and training events as required and identified
  • Contribute to the growth of the company through ideas and initiatives
  • Ensure that the company values are intrinsic in every part of your role
  • Ensuring the Group's voice remains authentic, consistent, true to our values and complements our trading brands.
  • International coordination of internal communication projects.
  • Participate as a contributor to an interdisciplinary team
You Have:
  • Degree level education or equivalent
  • Extensive experience in internal communications and engagement, delivering this globally for a large multi-national business. Evidence of achievements and success.
  • Proven track record of delivering interesting communication strategies in complex, cross functional and international businesses
  • Exceptional writing skills and good eye for detail- able to convey spirit and voice of the Group
  • Comfortable dealing with ambiguity and effortlessly moves between strategic and tactical activities
  • Fluency in English (required); fluency in another language would be a benefit but not a prerequisite(specifically Italian).
  • Understand and relish in the complexity of a leading matrix organisation in a high growth sector
  • Positive and can-do attitude as well as capacity to plan and multitask is a must
  • Strong written and verbal communication skills across internal and external environment
  • Strong stakeholder management skills both internally and externally.
  • Exceptionally well organised and efficient
  • A true team player who enjoys contributing and exchanging ideas with other teams in the business
  • Meticulous attention to detail
  • Calm under pressure and enjoys a challenge, and acts as a role model for others
  • Enjoys working in a creative, fast paced environment
  • Great sense of humour, empathy, creative yet pragmatic

People who have worked with Yoox Net a Porter Group