At Soho House, the Head of Membership & Communications will be responsible for driving the opening and day-to-day member recruitment and retention. Overseeing all aspects of the member experiences, including House events, member operations and all member communications including communication through our digital apps Soho House CONNECT and Soho House FRIENDS. They will directly oversee the local teams consisting of the membership, events and communication managers, leading them to deliver the best possible experience for members in the Houses, as well as across our digital platforms.
A successful Head of Membership & Communications knows that partnership and collaboration across multiple departments within the Houses is crucial to create the engaging, friendly experience our creative members enjoy. The Head of Membership & Communications is responsible for gathering feedback about club developments, levels of service and facilities and developing appropriate responses to ensure a consistently high-quality experience for members.
The Head of Membership & Communications will report to the House’s General Manager and with a dotted line to the Membership and Communications director with whom they will work to ensure we recruit creative, quality members and keep the “magic” throughout our Houses.
Manage membership managers, events teams and content managers to create a high-quality experience for all the members within the House
Responsible for driving membership acquisition, retention and the member and guest experience, including hosting member events appropriate for the local House and overseeing member communications within the House
Work with the membership team to create a cohesive creative environment under the centralized vision of the general manager of the house.
Build and maintain committee for the House, ensure CMT members are productive in generating appropriate member applications
Partner with the general manager to meet annual membership targets
Engage in the local creative scene, attending events, parties, launches etc. to develop contacts, network and build awareness about the House, its facilities, your role and how new contacts might join Soho House
Drive the collection of member content by working with local membership teams to extract creative content from the membership to share with the Director of Membership & Communications to deliver through our member digital platforms
For major Soho House events, both on and off site, play a central role in putting together the guest list(s), ensuring members and VIPs get access, as applicable. When appropriate, facilitate access to the House for visiting high profile celebrities and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests
Create competencies for the membership team as well as identify any gaps and developments for any training needs
Work across all cross-functional teams (operations, design, content, creative, digital, events, partnerships and people & development teams) to deliver the House’s objectives
Write rotas for all direct reports to ensure there is full support on the floor across the Houses during key times
Participate in weekly Head of Department meetings for the site
Maintain a constant presence in the House, acting as the face of the House to members
Lead or oversee all new member introductions to the House to ensure members understand benefits, rules and opportunities. Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose
Play an active part in the creation and implementation of the members events program, helping to ensure that events are well planned (by the events manager) and communicated (by the content manager)
Minimum of 5+ years of experience as a respected leader and leading a large team
Excellent written and verbal communication skills
Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively
Energetic, flexible, collaborative and proactive; a team leader who can positively and productively tackle strategic initiatives and immediate business needs, as well as connect with the local creative community
Knowledge of digital tactics, such as SEO (search engine optimisation, digital asset optimisation, social media optimisation and even micromedia optimisation)
Ability to assess how to communicate with members
Marketing or communications background, PR people
An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.