Depop has experienced over 200% growth in the past two years, and following our Series C round last summer led by General Atlantic, we’re continuing to scale our team from 300 today to 500+ over the next two years to further support our mission to transform the fashion industry. We have 20 million creative and passionate Gen Z users, who are flying in the face of a nepotistic, wasteful and top-down industry and already making exciting change happen through the Depop platform.
Keeping our community safe on Depop requires both industry-leading policies and processes that allow us to enforce these policies. The trust and safety teams at Depop support our users through both direct support interactions as well as building scalable solutions to keep our community safe.
To support our company-wide efforts to protect users every day we are seeking a strategic and experienced leader who is eager to learn, and is excited to build systems to support millions of people. This critical role is tasked with overseeing and taking on large and impactful projects across key safety areas for Depop. The head of project management will lead the T&S Project Management function, and develop a high performing team who lead change throughout the organisation.
We value people who can think strategically using macro-level insights, while still caring for micro-level cases affecting our community We're targeting an intellectually curious and creative individual who is comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills.
This is the right role for someone with the drive to take ownership of complex tasks and projects, react effectively to dynamic challenges in a fast-paced, high intensity environment, and independently prioritize their activity to deliver the results that our globally expanding business needs. This leader needs to be a strong communicator and influencer with the drive to get things done and gaining momentum across different teams.
Develop an understanding of safety issues and the architecture and integration points of Depop’ community safety support processes, products, and policies
Become a thought leader within our overall trust and safety initiatives taking ownership of driving projects from inception to delivery
Partner with stakeholders and systems teams to execute projects and develop best practices within the team
Lead and build out a team of project managers who will lead on critical cross functional projects driving the safety of our community
Develop and lead global projects, establish working team goals, and work with cross functional partners on strategies for executing, measuring progress, and sharing results
Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams and influencing high level strategy
Partner with Engineering, Security, and Analytics to identify, influence, and execute our trust and safety roadmap
Build relationships with cross-functional partners across policy to drive improvements
Significant experience working in an Operations, Project Management, Analytics, Product, or equivalent team leadership functioning including people management
Proven work experience in project management and creating project documentation
Project Management Professional (PMP) / PRINCE II certification
Experience communicating to and influencing a variety of audiences
Strategic thinker with analytical and creative problem-solving skills
Experience creating and/or improving operational processes across teams/stakeholders and external vendors
Proven track record of taking ownership, managing conflicting priorities and driving results
Demonstrated ability to communicate with various levels of an organization, both written and verbally, including senior executives
Experience working in the technology sector or other relevant fast paced environments
Experience in working within the Trust & Safety industry
Experience with process design, implementation, and improvement
Knowledge of data tools such as SQL, SAS and or data visualization (e.g. Tableau) tools
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