17 days ago
  • LevelMid Level
  • ProfessionsCommunications Manager, Planner, Strategist
  • TypeFull Time
  • LocationLondon, United Kingdom

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Why this job matters
Networks drives a leading-edge technology strategy to underpin transformation and growth through our Business and Consumer customer facing units. We have around 7,500 colleagues in the unit, with engineering at its heart.
Network Services (NS) is the largest team in Networks and brings together the design, delivery and operations teams. NS plays a significant role in building, monitoring and maintaining the infrastructure that keeps the UK running, whether on broadband or mobile, copper or 5G. We keep people entertained by enabling TV services, help save lives by keeping the 999 service up and running, and we keep the UK functioning, supporting key national infrastructure with our office and field based teams.
We need to make sure we’re telling our brilliant and compelling story that sets out our technology agenda for BT Group as well our specific Networks priorities and achievements to create a community of advocates. And that’s where you come in.
As the internal communications manager, Network Services, you’ll
  • Contribute strategic advice and thought leadership, as a member of the NS leadership team, to build the engagement and advocacy needed to deliver our ongoing transformation in this area.
  • Spot the stuff we need to share and know how to say ‘no’ to anything that doesn’t help improve understanding of the bigger picture and drive advocacy among our people
  • Contribute as a core member of the Networks internal communications team leading on elements of the Networks-wide IC plan.
  • Line manage two Internal comms professionals
What you’ll be doing
  • Create an annual IC plan for NS that ties back to Networks and BT Group’s broader IC plans, working closely with the Principal internal communications to make sure it all stacks up 
  • Create and deliver any bespoke comms activity for NS - including any strategic projects or function initiatives - making sure they’re on brand and support our IC principles
  • Be a trusted advisor to your stakeholders, providing constructive challenge whenever required and spot-on advice on comms best practice and channel strategies to improve their understanding of the bigger comms picture
  • Proactively share any brilliant work from Network Services back into the Networks and/or BT Group corporate IC team.
  • Seek feedback and insight on IC activities and constantly look for new ways of doing things, in pursuit of making our IC team one of the best in the industry.
  • Be a collaborative member of the wider internal comms and corporate affairs teams, happy to muck in to drive the wider team’s success.
  • Be a firm advocate for BT Group and the stuff we deliver for our employees, sharing best practice with the wider Networks internal communications team, and learning from other comms teams across BT Group.
The skills you'll need
  • Strong experience of working in internal communications with a passion for telling good stories that cut through the noise of day to day life in a big organisation with international audiences.
  • Evidence of owning, driving and building advocacy for an inspiring comms strategy during significant business  transformational change.
  • Top-notch planning abilities - able to see the bigger picture and the finer detail and manage multiple internal comms projects at any one time.
  • Collaborative – evidence of working brilliantly with colleagues at all levels of the business
  • Excellent stakeholder management, at all levels
  • Ability to break down complicated, technical and corporate speak into engaging communications 
  • Excellent understanding of internal communications tools and techniques, and good experience of a variety of comms channels.
  • Strong verbal and written communication skills. 
  • Be experienced in advising the best way to land messages, working across wide range of internal channels and skilled in creating brilliant communications. 
  • Creative thinking – able to find creative solutions to issues and always looking for new and fresh ideas to improve internal comms activities and drive advocacy. 
  • People manager experience would be great as this role will manage one colleague
  • 25 days’ annual leave, plus bank holidays, and additional days for length of service
  • 10% on target bonus
  • Life Assurance
  • Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
  • 50% off BT and EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans
  • Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
  • 3 volunteering days per year
  • Competitive employee discount on BT/EE products
  • Competitive friends and family discount on EE Mobile
  • Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network
Our leadership standards
Looking in:
Leading inclusively I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required

  • Internal Communications
  • Stakeholder Management
  • Creative Thinking

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