12 days ago
  • Level Junior
  • Professions Merchandiser, Digital Marketing Manager
  • Type Full Time
  • Location London, United Kingdom

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Closing date

Here, at New Look, everything that we do is for the love of fashion. We’ve been bringing the latest fashion to the high-street since 1969.  We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls.  Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford.
We invented fast fashion and it’s our colleagues today that continue our journey to create a New Look that everyone loves.
It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one…and it starts with you.
We are always on the lookout for talented, passionate people to join our New Look team.

The Role:
  • The day to day management and optimisation of the websites across all devices and channels including navigation, onsite search, category hierarchy and overall product discoverability
  • Ensuring overall site standards are adhered to and live issues promptly rectified
  • Supporting the Discover Optimisation Manager in executing optimisation strategies across digital channels
  • Delivering Trade and business requirements effectively online utilising data to support approach
  • Working with internal and external customer in mind, driving onsite conversion and ensuring optimal site experience

Accountabilities and Responsibilities
  • Producing weekly and monthly reporting & analysis onsite performance & customer behaviour by channel - ensuring you use this to optimise the user journey, product positioning and categorisation
  • Support the Discovery Optimisation Manager with in-depth ad hoc reporting onsite and customer behaviour when required
  • Managing & identifying opportunities to improve processes with Capita and streamline workflows
  • Produce in-depth category reporting by channel, highlighting opportunities and underperformance along with actions to deliver results
  • Management and optimisation of category and navigation structures across channels and devices to maximise sales potential
  • Managing onsite search, optimising configuration to ensure an optimal customer experience whilst delivering relevant results
  • Work closely with Digital & IT teams to support strategic project initiatives and development
  • Working with the Testing & Development teams to test proposed onsite functionality, Backend & front-end requirements and to support Digital streams
  • Working with Personalisation team to ensure that where possible content is matched to user based on user profile, context (on site) or behaviour on site
  • Ensuring the smooth execution of trade mechanics and product launches online and managing stakeholder expectations within the business
  • Utilising data and reports to influence content delivery and placement online with Design and Trade teams
  • Identify & respond to new market trends by highlighting competitor activity, trade opportunities (Gap Analysis) and website functionality – in particular UI and navigation methods
  • Support assistants in managing workload, ad-hoc requests and overall site maintenance
  • Support the development of the assistants and act as a positive role model for the team and peers
  • Supporting the Discover Optimisation Manager in delivery of the long-term strategy, deputising and up managing where required and delivering the roadmap with conviction
  • Conducting regular master class sessions with the wider business to ensure the Discovery Optimisation vision is clear and in line with requirements
  • Holding in depth knowledge of the tools/systems
  • Holding comprehensive knowledge of their categories to provide specialised support and guidance across the business

About You:
Technical and Behavioural Skills, Knowledge & Experience
  • Strong organisational skills
  • High commercial acumen with a customer focused mindset
  • Excellent communication skills
  • Strong motivation and leadership skills
  • Competent in using a wide range of technical tools and systems
  • Analytical with ability to ability to deliver insights and actions from data
  • Experience in a fast-moving trading environment

Contribution to the business Working cross functionally with Trade, Digital, Marketing and content teams with customer in mind, continuously optimising key journeys and experiences across all devices.
Why New Look? The amazing people, the love of fashion, the 4pm Friday finishes – there are so many reasons to love working at New Look. We offer training to support you and your career progression, so that you can be at your absolute best.
You’ll also receive these amazing benefits:
  • 40% staff discount
  • Monthly 25% off  privilege vouchers for family and friends to enjoy
  • Quarterly sample sales
  • Season ticket loans
Apply now to find out more.

Skills Required

  • Merchandising
  • Marketing
  • Marketing Strategy

People who have worked with New Look