At MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalise on our unique combination of technical savviness and global innovation mixed with curated content.
We bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in MATCHESFASHION, fuelling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally.
We have a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 customer care and MyStylist teams. We have offices in the UK and Hong Kong. In London, our head office is based in The Shard, our brand new creative hub is in Here East and last year we launched No.5 Carlos Place, a completely new retail concept combining digital and physical interaction.
We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
Diversity and Inclusion is a priority for MATCHESFASHION – we delight customers around the world and so it’s important that our team represents our customers.
We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are are committed to ensuring that all our people processes are equitable.
We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Reporting to the Chief Technology Officer (CTO), the Product Lead will act as the conduit between key stakeholders and the Engineering team. The role will be in charge of back office eCommerce systems and key tools used by staff to manage the product lifecycle from buying, to studio, embellishment & translation all the way though to Logistics. The product lead will manage 3 more junior product owners and set direction for 3 agile software engineering teams, each with around 5 software enegineers.
The right candidate will build close, collaborative working relationships with stakeholders and Engineering teams, and will be able to bring the right people together at the right time to solve complex problems or take advantage of opportunities. The product lead has two peers in the product team who manage other areas of the customer facing and data experience.
First and foremost the right candidate will have a customer focused, pro-active attitude. They will treat the business as if they own it, building products that users love and that scale well. A track record of delivering transformational product changes or new technology to users will be essential. The right candidate has extensive experience working with agile software development teams as well as senior stakeholders. The ideal candidate also has experience coaching, managing and developing people. Retail, in particular luxury experience is a plus.
Developing a vision for the area.
Conducting research, as well as market & systems analysis.
Using data to inform decision making.
Aligning with Technology strategy.
Prioritising effectively and making hard trade off calls.
Working with and presenting to the Exec Board.
Helping ensure smooth delivery of the work though the teams.
Reflecting on the delivery of those initiatives and using learnings on future iteration.
Creating a customer focused culture of learning within the team.
Support the recruitment of the product and engineering team.
Bring in best practice product management techniques as well as a deep understanding of agile software delivery
This is an exciting opportunity for a product lead to have real impact, interacting with the exec team daily. You will have autonomy to set product direction as well as own significant business components.