27 days ago
  • Level Senior
  • Professions Product Director
  • Type Full Time
  • Location London, United Kingdom

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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
This role is pivotal to the success of delivering the best quality Entertainment platform, focusing on customer satisfaction and reliability scores. You will be working closely with Technology, Reliability and our European Product teams and you will help drive the Customer Experience across multiple Sky Q platforms and help define the future strategy. You will use your passion for product to continuously bring strategic and tactical enhancements to our award-winning product.
What you’ll do:
  • Act as a subject matter expert and product evangelist for the Q Platforms product team
  • Bring together platforms and technology teams to provide great experiences for our customers
  • Use data and insight to drive measurable improvements to the customer experience
  • Identify new customer initiatives and take these through the discovery, definition, and delivery process
  • Agree scope, prioritise defects and lead any issues that come up during the delivery process and in life
  • Gain an in-depth understanding of how the products are performing using data and customer insight and communicate this to partners on a regular basis to drive positive change
  • Manage escalations from customers and executives related to our products and be responsible for identifying customer issues on Sky Q and creating innovative solutions for them
What you’ll bring:
  • A passion for understanding and improving the Sky Q customer experience with a deep technical understanding of the components making up a TV offering
  • An affinity for working on TV product problems at a technical level
  • The ability to step up and take ownership of a situation without being prompted, making good product decisions and learn swiftly from bad ones
  • An understanding and appreciation of the Product Management craft with the skill to create and maintain momentum in a complex, fast paced matrixed business environment
  • Solid skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
  • A background in identifying and solving customer problems in a structured way, with experience in delivering outstanding product experiences
  • A demonstrable ability to involve the right people at the right time in the right way, with the ability to quickly establish credibility, respect and build strong working relationships
Team Overview
Group Product is the team behind the renowned Sky products line-up. From Sky+ to Sky Q. From hardware and software to intricate design, we’re proud that everyone’s favourite Sky products are #MadeByUs
The Rewards:
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences
Where you’ll work:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.
And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Skills Required

  • Product
  • Management
  • Communication

People who have worked with Sky