At QVC we know what we’re doing, we’ve been doing it really well for over twenty five years. Our customers trust us and we get closer to them than other retailers. We understand them, we look after them
At QVC we know what we’re doing, we’ve been doing it really well for over twenty-seven years. Our customers trust us, and we get closer to them than other retailers. We understand them, we look after them.
We are looking for a Product Performance Manager to join our team in Knowsley. It’s a fast paced and diverse role and when we say that two days are never the same, we’re not kidding. Just look around our business and it’s easy to see why. You can find our channels on Freeview, Sky and Virgin Media and we’re online at qvcuk.com and via mobile apps. We sell big name brands for everything from Elemis to Bose, Giles Deacon to Dyson. Our business isn’t like any other business and you’ll love our people – we’re a friendly bunch.
Your role as a Product Performance Manager will involve you identifying opportunities and lead corrective actions to drive product experience improvement. You will leverage past performance data in conjunction with proactive partnership with Merchandising for new and unique products or product categories.
In this role you will lead the Product Performance Team in the design, maintenance and execution of all aspects of the product experience and user lab program, in alignment with product quality objectives. There will also be the opportunity to lead & support process & performance improvement projects to continually improve operational effectiveness and the customer experience. Whilst developing and delivering effective reporting to the business that highlights performance improvement opportunities, activities, and results.
The ideal candidate will have the following essentials:
Ability to read, analyse and interpret customer feedback and product performance data in order to identify key themes and improvement opportunities.
Ability to develop and deliver effective and persuasive presentations or written communications to vendors, buyers and leadership.
Strong product technical knowledge across at least consumer goods category such as Fashion, Home & Textiles, Hardgoods, Electronics, Cosmetics, Food and Ingestible , to effectively assess products for predictable patterns of performance, customer expectations and potential failures.
Strong leadership experience as this role will be managing eight direct reports of varying skill level
Experienced in/ knowledge of manufacturing processes, product risk assessment, retail sourcing and/or auditing
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to define problems, collect data, establish facts and draw valid conclusions.
Self-starter with strong ability to identify and prioritise product experience opportunities and drive improvement actions with little to no supervision.
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems. Ability to define problems, collect data, establish facts and draw valid conclusions.
Methodical approach with excellent planning and organization skills are required in order to achieve the various responsibilities and work concurrently on multiple tasks.
Strong collaboration and positive influencing skills
Assertiveness, ability to work autonomously and tenacity are crucial to the role
The following experience would be an advantage:
Our ideal candidate will have a passion for problem solving and thinking outside of the box. They will thrive in a fast-paced environment and enjoy going the extra mile. They will take pride in being the face of the business for our suppliers and building strong rapports with them.
At QVC we see it like this, you spend a third of your life in work, so work happy* Live better