20 days ago
  • Level Senior
  • Professions Account Director
  • Type Full Time
  • Location London, United Kingdom

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About Design Council
Design Council’s purpose is to make life better by design. We are an independent charity and the government’s advisor on design. Our vision is a world where the role and value of design is recognised as a fundamental creator of value, enabling happier, healthier and safer lives for all. Through the power of design, we make better places, better products, better processes and better performance.
Our Values
Ambition with inclusion
In order to reduce inequalities and include everyone, we are ambitious in how we work.
Collaboration with agility
We spend time building trust with partners, being flexible and open to new opportunities.
Innovation with expertise
We use our specialist knowledge of design to research what works now and experiment with others to find out what will work in the future.
What the Innovation Programme Lead: Social Innovation will do?
Programme Lead: Social Innovation is responsible for the delivery of our existing innovation offers, in health and wellbeing (including Design in the Public Sector run in partnership with the LGA) as well as developing major new partnerships and programmes for a range of public, third and private sector clients in line with our new strategy for 2020. In addition, this role will lead on the development and effective marketing of our core 1 and 2 day workshop offer in conjunction with the Programme Lead: Design.
The postholder will work to amplify Design Council’s new strategy, to achieve agreed business and income objectives.  The role will be responsible for the effective leadership, management and implementation of new business development and programme delivery, ensuring a consistent, high-quality experience for our partners and improved outcomes for participating teams and wider stakeholders. The role will report to the Head of Programmes, and will work in partnership with the Programme Lead: Design and will be responsible for line managing a Programme Manager, Project Manager and Project Assistant.
The type of work you might do:
  • Building trust and relationships for the long-term with our clients and partners  - growing a family of best practice and a supported network of clients
  • Using your network to find out where design isn’t being used and could make an impact  - and deploying design where its needed most
  • Understanding client needs and translating them into dynamic design-led programmes
  • Playing a pivotal role in bids, tenders, presentation and pitches for new business
  • Building skills, capability and confidence in the organisations we work with, ensuring we are creating the conditions for innovation so that design is sustainable in our work
  • Being an exponent and ambassador for Design Council  - facilitating workshops and getting to know wide range of clients, you will be spending time with everyone from users speaking to the chief executive of a charity
  • Telling the story of our impact and ensuring that its told widely and accessibly
Business and Programme Development
  • Manage the identification and exploration of potential funding options, markets, partners and/or clients for existing or new programmes in partnership with Head of Programmes and Programme Lead: Design
  • Manage relationships with potential clients, partners and/or funders working collaboratively with them to develop a partnership approach to the development of programme
  • Develop new programmes that use design to deliver social impact for a range of clients which meet the objectives of the Design Council’s strategy
  • Identify key strategic partnerships
  • Identify and develop a client and business pipeline for Social Innovation, while ensuring that existing clients have outstanding experiences
  • Developing and expanding our 1 and 2 day workshop offer
  • Work with the Head of Programmes to develop a new stream of online programming
  • Lead the preparation and delivery of bids, tenders and proposals, attending pitches
  • Scanning the market for new ideas, resources, and inspiration and sharing them widely
  • Support the development and definition of the operating model of our programmes, specifying resourcing requirements for ongoing management and delivery and ensuring learning is captured during and after programmes.
  • Produce robust and professional management reports on all aspects of programme development and delivery for all internal and external stakeholders
  • Manage contractual and financial relationships with suppliers and third-party organisations
  • Provide coaching and advice on programme with other members of the team
Programme management and delivery
Lead on the management of all aspects of the innovation programme to ensure delivery is on time, within budget and that strategic goals are achieved:
  • Oversee the promotion of programmes to external stakeholders, ensuring strong marketing and communications plans and collateral are in place to support delivery and impact.
  • Financial and budget management and accountability ensuring income and costs align with agreed programme KPIs
  • Ensure the development of robust operating models, including management of resource requirements for delivery
  • Proactively monitor progress against milestones, resolving issues and initiating appropriate corrective action and maintaining programme documentation.
  • Work with the Corporate Services team to support monitoring and reporting against programme budgets and ensure contractual documents with clients and partners are in place
  • Lead on monitoring and evaluation to ensure that new insight is captured and used to drive thought leadership and programme delivery
  • Responsible for programme governance and operational processes in conjunction with Operations Manger
  • Manage the contractual relationships with suppliers and third-party organisations and groups
  • Work with our partners to oversee the recruitment of participants onto programmes
  • Work with the Chief Design Officer and Head of Growth and Innovation as necessary to provide insight and support to foster cross-organisational learning and business development.
  • Facilitate workshops and undertake public speaking engagements where required
Management Responsibilities
  • Day-to-day line management of Programme Manager, and Project Manager and Project Assistant, including performance management, setting objectives, performance appraisal, training and development. Ensure goals and objectives are cascaded through the management line.
Corporate Responsibilities
  • Ensure you comply with Design Council operational policies and procedures including financial and risk management, data management, Quality Assurance, project management and evaluation processes, brand guidelines, internal health and safety policy and safeguarding policy.
Does this sound like you?
  • A degree qualification (or similar)  in service design and/or design management
  • Significant experience of leading, developing and managing complex social innovation programmes which generate income
  • Significant experience in applying design approaches strategically to deliver innovation and impact
  • Proven business development skills with a track record of bringing in and developing new business
  • Strong client relationship management skills working with demonstrable experience of working. with multiple and complex external partners within programmes.
  • Experience in working and engaging with a wide range of stakeholders, including groups that may not have previous experience of strategic design
  • Excellent experience of budget management, forecasting and risk management
  • Excellent client relationship management skills with proven experience of working with multiple and complex external partners within programmes to deliver results.
  • Proven experience of team management with a focus on delivery
  • Ability to plan, prioritise and multi task to proactively deliver to tight timescales through excellent time management, organisational skills and strong attention to detail
  • Excellent interpersonal and written, visual and verbal communication skills with the ability to communicate innovation to a wide range of audiences
  • Proven experience of Agile as well as applying programme management methodologies and tools in an innovation and design environment
  • Proficient user of reporting and presentation tools (ie Microsoft Office, Powerpoint, Excel, Outlook - PLUS digital collaboration platforms like MicrosoftTeams
  • Understanding of the public health and social innovation landscape, including the third sector, and how ‘the system’ works in practice
  • A passion and interest in the strategic role of design in tackling complex social and economic challenges
Further requirement
  • DBS check may be required as the role may involve working with vulnerable people
  • Agile with the ability to flex and spot problems before they happen
  • Scans the horizon and is open to commercial opportunities and change
  • Independent and proactive
  • Ability to deliver under pressure and reprioritise
  • Collaborative - able to work with others across teams
  • Constructively critical with a flair for clear and inclusive communication
  • Daring and provocative – willing to try new ideas
  • Focuses on impact and results for the client
Equality & Diversity
The Design Council is committed to providing equal opportunities for all. Applications are welcomed from all sections of the community. Public appointments are made on merit with independent assessments, openness and transparency of process.
Closing date: 26 February 2020 at 23:59

Skills Required

  • Account Direction

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