What does a Programme Manager do?
Our managers are highly skilled professionals in their field, managing a number of projects working across our programme areas. They manage projects of varying scale, hold a number of important client relationships and are skilled at working collaboratively.
They have a key role in identifying new income and securing new clients, achieving our quality standards and contributing to the Design Council’s reach and influence externally.
The role includes the following responsibilities:
Design projects and methodologies
· Use your experience of design tools and methodologies to shape the design of new projects and programmes.
· Oversee the development and delivery of social innovation methods and approaches to our projects, working with Programme Leads and DC Experts to ensure quality across our programmes
· Provide facilitation and lead social innovation workshops with diverse audiences, including public sector officials and community groups
· Manage specified projects as part of the Design Council’s programmes of work, taking responsibility for specific projects under the supervision of a Programme Lead
· Ensure each project is delivered to the agreed contract, meeting quality standards, financial targets and all deliverables on time
· Be actively engaged in external networks, gathering insights and best practice to contribute to programme development and apply to specific projects
· Provide high quality client and stakeholder management.
· Monitor activity across programmes, sharing information, learning and applying improved techniques
· Be a champion for continuous improvement and development of our projects, programmes and services.
· Ensure that evaluation data and details are captured appropriately, and actively contribute to final reports
Identify strategically relevant opportunities, log them on CRM and work with Programme Leads to develop new business proposals
Secure support internally for proposals
Develop networks and influence in strategic target markets.
· Establish and maintain relationships with outside client organisations
· Actively contribute to internal and external forums on design or areas relevant to our programmes of work
· Gather insights and share with Programme Leads to develop sector and professional knowledge.
· Contribute to the dissemination of best practice
· Support the Director, Head and Programme Leads develop strategy and new opportunities
· Support the professional development of colleagues
· Undertake any other reasonable tasks/duties as required.
· Proactively identify and manage risks and financial controls in relation to the Design Council and your specific area of responsibility
· Comply with the Design Council’s operational policies and procedures including financial and risk management, project management and evaluation processes, brand guidelines, GDPR, information security and internal health and safety policy
This role will involve some evening work and travel as required in accordance with the needs of the projects and programmes.
Does this sound like you?
Expert Knowledge and Qualifications
· Academic or professional qualifications in an associated discipline, or equivalent experience (e.g. design, social innovation or a related field)
Demonstrable understanding of the principles of using design for social change, service design, or people- and planet-focused design, together with the ability to convey these through advocacy, capacity building and supporting others’ understanding of design
Demonstrable understanding of working with diverse audiences and stakeholders, across the public sector through to community and voluntary organisations.
Proven experience in social innovation or a related professional field in either the private or the public sector
Demonstrable experience of working collaboratively with a number of high-profile stakeholders and partners
Excellent project management experience with a demonstrable track record of success with project delivery to quality, time and budget expectations
Experience of business development, identifying opportunities with clients and providing information and support for income generation
Experience of managing large budgets
· Good communication skills both written and verbal
· Confident presentation and facilitation skills including presentation skills to non-technical external audiences
· Strong influencing skills used to raise the profile of the Design Council including writing blogs and thought pieces
· Strong client management skills including a client focused approach to managing expectations and programme work of key clients
· Ability to work collaboratively - building creative consensus, and consulting and involving others internally and externally
· Good IT skills, an advanced user of all Microsoft Platforms and other applications used by the Design Council with the ability to train others.