Project Co-Ordinator - Continuous Improvement Job at Selfridges | The Dots
Job Expired
1 month ago
  • Level Junior
  • Professions Project Manager
  • Type Full Time
  • Location London, United Kingdom

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Description

Closing Date: 31 October, 2020

Role Responsibility

What is the role?
As a Project Coordinator, you will support  the Director of Continuous Improvement (CI) in the end to end delivery of projects within the customer experience space (primarily store based). From helping to identify more effective ways of working, to establishing new processes that allow Selfridges to remove unnecessary steps that do not add value to extraordinary customer experience.
As Project Coordinator you will:
  • Support the Director of CI with Store based projects. From producing project plans, tracking costs and development, to implementing phased launch and training with relevant teams. Ensuring the effective management of project documentation for internal audits
  • Work closely with various team and divisions across retail, as well as the Change team and L&D who will support in the implementation and training. Keeping stakeholders up to date on progress and any potential impact to timelines
  • Support in the design of monthly/quarterly reports for Executive briefings, to demonstrate how benefit is being achieved
  • Liaise with all internal and external stakeholders throughout project lifecycle. Attending briefings and acting as a contact for all internal/external parties
  • Assist in producing scopes of external consultants and compiling formal appointments
  • Assist with the communication plan for all projects, including aligning messaging and ensuring prompt delivery
  • Establish and maintain good working relationships with stakeholders and external parties

The Ideal Candidate

  • Collaborative, with a proven ability to build effective relationships and influence senior stakeholders
  • A great communicator. You have excellent influencing skills, building professional, lasting relationships at all levels​, across all areas
  • Experienced. You have a background in retail, with an understanding of operations and processes. Previous project experience would be beneficial
  • Naturally pragmatic and solutions orientated. You are able to support multiple projects within the team.
  • Organised and proactive. Methodical in your approach, you will keep clear and consistent records, up to date project plans and clear communication
  • An example of our values, a trusted and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

Skills Required

  • Project Management

People who have worked with Selfridges