Senior Account Manager Job at Havas Group | The Dots
9 days ago
  • Level Senior
  • Professions Account Manager
  • Type Full Time
  • Location London, United Kingdom

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Job Description Summary :
The Senior Account Manager has all the skills of the Account Manager, but provides more experienced account management support and an understanding of the wider BU needs. You willwork closely with Account Directors and Account Executives, as well as senior members of the team, on a variety of projects to ensure successful and timely planning and development and implementation of project deliverables to the highest quality standards. You will lead the internal team and champion internal processes. You will also be a primary point of contact for the client, managing the day-to-day project elements and any changes to planned activities that may occur.
Job Description :
Client Service
  • Manage the day-to-day running and coordination of accounts and projects, including managing the wider team with a significant level of autonomy
  • Demonstrate an in-depth understanding of the client’s brand and therapeutic area including key challenges, positioning and the market environment
  • Ensure all client objections are handled and defend agency position
  • Responsible for regular client contact
  • Establish and reinforce relationships with key client personnel
  • Guide client understanding of our quality processes, resource bookings and timelines
  • Ensure implementation of all projects to the highest quality standards, proactively meeting and managing all deadlines and budgets
  • Develop and monitor project timelines, ensuring regular client updates and adapt as necessary throughout the life of the project. Ensure adherence to timelines and resolve any issues arising if timelines need to change
Project/programme management & client relationships
  • Demonstrate the ability to think proactively about brand strategy, including awareness of the client’s overarching brand plan or engagement in annual planning meetings
  • Develop communication objectives & strategies (e.g. marketing/brand platform briefs)
  • Evaluate creative output in-line with the client’s brief
  • Manage the studio process of documents including mark-ups, booking of studio time, briefing of creatives, designers, writers and production. Ensure team adherence to agency processes
  • Actively recommend and implement strategic & non-traditional solutions to process problems; flag to account lead if necessary
  • Arrange internal meetings, assigning appropriate task allocation and ensuring that the project team is briefed on project requirements, considerations and timelines
  • Ensure work produced meets/exceeds the objectives set and is executed in a timely manner, to the highest possible standard in order to achieve the best possible results
  • Demonstrate thoroughness and resourcefulness in all account management tasks
  • Take ultimate responsibility for ensuring tactics are on brand, and timelines take into account the correct project process throughout the year
  • Ability to manage event logistics at medical meetings and events
  • Possess a thorough understanding of the client’s brand, key challenges, positioning, the market environment and marketing strategy
  • Demonstrate compelling presentation skills
Commercial awareness and business development
  • Perform desk research to keep the team up-to-date with issues/events/changes in the external environment that could impact new and existing business opportunities
  • Provide support to develop new business proposals
  • Start to develop an understanding of the business structure with respect to the Business Units and the Havas Life network
  • Identify and support opportunities for organic growth with existing clients
Financial management
  • Prepare, monitor and reconcile budgets for each project and ensure prompt invoicing (in conjunction with the senior project lead)
  • Proactively flag any scope or potential budgetary increase to account lead/client
  • Review and reconcile WIP reports to direct cost trackers and timesheets. Liaise with finance department regarding current financial status of projects (WIP reports)
  • Manage and track all direct costs compared with estimated amounts
  • Input figures into the sales sheet with approval fromaccount lead. Ensure accuracy and regular updates reflect the resource required for any particular month. Obtain account lead approval for any entries.
Ad hoc duties
  • Input into any ongoing agency projects as and when required, providing support within the scope of the role and level of expertise
  • Take ownership for seeking opportunities for self-development and take responsibility for own growth
  • Monitor your own behaviour and impact on others, to ensure the continuous promotion of a collaborative and harmonious working environment
  • Carry out any other duties as required within the scope of the skillset determined for the role

Skills Required

  • Account Management

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