Closing Date: 19 October, 2020
Are you looking for a new challenge in Selfridges that gives you the chance to get creative and use your knowledge of the business to take Customer Experience to the next level? Looking for a company that wants to help further your career in Customer Experience as well as provide you with an exciting, inspiring and fun place to work?
If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!
This is a critical role in delivering extraordinary customer experiences where culture and commerce collide. Part of a cross-departmental function, working across Customer and Creative teams, the jobholder will also interact with many other departments in the business (e.g. Buying and Merchandising, Visual Projects, Retail Operations etc.) and external partners.
The successful candidate will provide essential coordination, working with another Creative Project Manager and under the guidance of the Head of Project Curation, to plan and shape the delivery of brand campaigns, calendar events (Easter, Valentine’s etc.) and other key projects as required.
The role is critical in originating and/or maintaining detailed documentation – including critical paths, budgets, status reports and project packs - for each stage of cross-functional campaigns. The job holder will demonstrate excellent communication and organisational skills and ensure relevant documentation is accurate, useful and up to date. They will be able to provide transparency and clear accountability at all times, and will be required to influence a wide base of stakeholders across the business.
The successful candidate will be required to present at a Senior level in the business, so confident presentation skills and the ability to bring clarity to multi-layered projects is essential.
Although project management skills are a core requirement, projects may originate from the Creative, Customer or B&M teams, so the jobholder should have an affinity with, and some understanding of, the creative, marketing, fashion and digital worlds.
As Creative Project Manager you will:
Understand the Creative Concept brief for campaigns, and develop a deep understanding of the Selfridges brand
Build relationships across the business, ensuring effective communication processes are in place with key stakeholders
Develop a clear understanding of how the business operates, in order to plan the facilitation of projects in a manner sensitive to its structure and mechanics, with the ability to estimate required timeline and assemble suitable stakeholders
With the support of your line manager, Influence project leads to ensure the project is shaped successfully and to brief
Create and maintain master critical paths, project status updates and extensive project packs and regularly communicate to key stakeholders as necessary/ requested
Coordinate, plan agendas and chair project meetings
Produce detailed, succinct notes with action points from project meetings.
Present project overviews at various forums across the business, up to Director level
Monitor and manage deadlines across multiple teams
Monitor project development, looking for gaps in information or planning.
Monitor project budgets, ensuring that functions are communicating their latest spend and updating trackers and line manager accordingly.
Maintain a clear visibility & transparency on project expenditure
The Ideal Candidate
Confident in building strong and effective working relationships, becoming a trusted and respected colleague
Resilient and able to cope with pressure. Be flexible, think quickly to solve problems and safeguard the team’s ability to deliver
Positive, cheerful and self-motivated - approaching tasks with energy and enthusiasm
Keen to understand the differing views of others, conflicting pressures or differing peak work times, but able to challenge appropriately
Operating with meticulous accuracy and lead by example
Communicating confidently, clearly and openly with people using a range of styles and media
Producing written work and data that is accurate, clear and well presented
Using impeccable organisational skills to facilitate focus, accuracy and quality
Communicating matters of logistics and scheduling to all stakeholders clearly, ensuring all areas of remit/responsibility are understood and agreed
Intuitive, level-headed and calm
Educated to degree level or similar in the arts or marketing (or with comparable experience)
At least 2 years experience in facilitating the delivery of multi-channel, brand or creative led projects (or comparable) working with multiple stakeholders at a variety of levels.
Experienced working in a creative or brand-based environment with Interest in and understanding of the Creative / Fashion world.
Able to demonstrate the ability to plan a multi-layered project and provide example documentation
Experienced in working in the fashion, retail, creative/ brand agency, media or art world preferred. Digital experience an advantage.
Advanced skills in Excel, Powerpoint and Word on PC and MAC
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
This job is a brilliant opportunity to join a close-knit team who are incredibly passionate about taking Customer Experience to the next level. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.
About the Company
We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.
Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.
There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.
Other benefits and rewards include:
• Generous bonus and/or commission scheme
• Discounted gym memberships
• Annual travel pass and cycle to work schemes
• A volunteer day for all team members
• Access to a wide range of training programmes to help your career development