We are notonthehighstreet.
We’re home to 5,000 phenomenal small creative businesses that we are proud to call our Partners. But, now more than ever, this community needs our support. So we’re doing all we can to shine a light on these dynamic entrepreneurs, waving the flag for small businesses and generally championing their socks off.
On top of our brilliant Partners, products and customers (not to mention our incredible team who have been busy beavering away from home since March), the last 12 months has seen great progress with our tech platform and customer experience. We are now looking to build on this momentum to drive our business to the next level. And that’s where you come in.
As our Senior Data Analyst, you will join our growing Data team to drive growth and optimisation through the delivery of customer-centric insights and strategies to drive long-term customer loyalty.
This is a great opportunity to join our growing data team to drive growth and optimisation through the delivery of customer-centric insights and strategies to drive long-term customer loyalty. We want data to be at the heart of everything we do. We’re looking for someone passionate about using rigorous analysis to influence key decision making across the business.
Some of the things you’ll be doing...
Be the expert in understanding our customer behaviour and use this knowledge to drive customer acquisition and retention initiatives.
Build and optimise customer segmentation and customer value models
Ownership of business critical analytical projects that involve analysing complex datasets in order to produce insights and models that drive strategic decisions
Drive the Customer team’s roadmap by providing recommendations on strategy based on insight and trends to improve performance and enhance customer value
Reporting and understanding drivers of business performance
Automate BAU reporting to ensure focus is on new value-add analysis
Review trading/acquisition/retention performance highlighting deviations from trends, to improve future forecasting
Work closely with wider teams to understand reasons for variations and influence change working collaboratively with our business
Mentoring more junior members of the team on best practices analysing customer behaviour
Experience and skills you’ll need...
Advanced SQL/Excel & Experience essential with GA and Tableau experience highly desirable
Extensive previous experience in customer analytics such as lifetime value, churn, segmentation etc
Strong presentation skills to key stakeholders & larger audiences
Excellent communication, documentation, organisational and interpersonal skills
An inquisitive nature, a positive outlook, a tenacious work ethic and a love for notonthehighstreet are all must-haves
It’s important to us that our people are well looked after, which is why we offer everyone BUPA healthcare, life insurance and a pension plan. Because having a break is important for your physical and mental wellbeing, our holiday allowance is 25 days (plus bank holidays) AND your entitlement increases an extra day for every 2 years you spend with us.
The team spirit at NOTHS House is legendary, and while we all miss the in-office massages, hair cuts and the abundance of free fruit, we’ve taken to our virtual world with gusto and bring the team together regularly for socials and of course the odd Zoom quiz!
We endeavour to support our people to make sure work….well, works for them. And the pretty big issue of the recent global pandemic has propelled us into working more flexibly than ever before. With the office closed until further notice (at least until government social distancing advice has changed), we’re using the lessons learnt over this period to evolve our approach to flexible working whilst ensuring we all still get together as one #teamnoths
We are committed to equal opportunities and to building a more diverse and inclusive team and are working with our recently formed internal community in driving progress.
We’d love to hear more about you, your experience and why you’d like to join our team.
For now, our recruitment and induction processes are fully remote, taking advantage of the wonders of modern-day technology. If you are successful in your initial application we’ll explain more about next steps, as this can vary slightly from role to role. Good luck!