This role reports to Digital Service Manager
The Senior Digital Campaign Specialist is very experienced in Outdoor products, services, and processes. The role is responsible for ensuring customer campaigns are successfully scheduled and monitored, and emails are processed quickly, efficiently and to a high standard. The Senior specialist is responsible for supporting all members of the team with handling more complex situations and communicating campaign updates to sales and customers.
As a senior member of the team, you will work closely with the Digital Service Team Leader & Manager, to support the training and development of people within the team and to manage more complex customer requests and escalations. Your focus is on ensuring you are working closely with all operations teams and sales to achieve the highest possible standards for the customer and the successful delivery of their campaigns.
3 best things about the job
Seeing live campaigns provides a real sense of pride.
Opportunity to learn leadership skills.
Implementing improvements that make a difference to the team and customers.
In the first few months, you would have
Learnt how to schedule and manage our most complex digital formats
Built relationships with the Partnerships team and support with Franchise specific requests
Been involved in scheduling improvement projects and act as an escalation point for complex campaigns
Responsibilities of the role
Ensure agreed level of service for all customers is fulfilled according to agreed SLAs/KPIs.
Build a strong relationship with our sales team to work together to fulfil customer requests.
Prepare and schedule campaigns ready for delivery.
Follow up with customers and sales to obtain copy and agree campaign delivery requirements.
An expert in approving copy for display following our copy guidelines for all Franchises.
Accurately maintain campaign records ensuring sufficient information is stored to allow appropriate tracking of campaigns.
Monitor and upweight campaigns, seek out resolutions to under-performing campaigns.
Communicate campaign faults to sales & customers and manage resolution.
Monitor screen uptime reporting and report screen faults and issues quickly to the appropriate supplier.
Provide post campaign reports and answer customer queries.
Pro-actively analyse our systems and services, making suggestions on improvements where appropriate.
Ensure service standards in the team are adhered to and support team members with learning new tasks and processes.
Handle complicated campaigns or situations and customer escalations.
The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:
Excellent interpersonal and organisational skills
Experience in Digital out of home scheduling essential
Accuracy and attention to detail with willingness to “get the job done”
Good communicator – ensuring information flows throughout the team and actions are communicated thoroughly internally and externally.
Can work under pressure and to tight time scales
Able to learn new systems quickly
Computer literate with good excel knowledge
Working with minimal direction
Everyone is welcome at Global
Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.
Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global