Description

At Zone we believe that user experience is the responsibility of everyone involved. As a senior user experience designer you are responsible for ensuring that what we deliver meets your client’s needs as well as those of the end users. You naturally challenge our teams and clients to think differently about how their vision can be delivered in order to achieve the greatest value in the most efficient way, with users’ needs at the centre of everything you do.
You'll be responsible for:
The definition and delivery of user centered product products and services
Planning and leading co-creation workshops with our clients and teams
Planning and leading user research activities
Developing and communicating design concepts as part of an agile development team, which can include anything from sketches to journey maps, flows or presentations – whatever it takes to gain a shared understanding across the team and client
Breaking down design concepts into their most valuable parts, writing user stories and informing overall priorities of what should be made next and why
Forming a close relationship with the client and other senior members of the team in order to ensure their vision is being achieved, presenting and validating ideas regularly
Feeding into the design of projects and new business opportunities including scoping work, estimating timings and planning key project activities
Inspiring and motivating other members of the UX team, be that through critiques in a project or sharing experiences, lessons learned and new techniques
Requirements
Have experience of applying user-centred and service design practices to digital products and services
Be naturally curious about how people behave, new technologies and design practices
Thrive in a collaborative environment, working with all disciplines from UI designers to back-end developers
Make complicated ideas easy to understand
Think beyond how something looks to how it should behave and the functional implications
Prioritise a shared understanding and working outcomes across businesses and teams, over documented deliverables
Be software agnostic and proficient in the latest tools of the industry
Enjoy talking about your work and presenting it to different audiences. From a team of developers to the CEO and other senior stakeholders
Develop relationships easily, both with the team and the client
Have “Lean UX”, “Designing Interactions” and Google’s “Sprint” or similar on your bookshelf... or Kindle
Have an engaging portfolio showcasing your process through the delivery of innovative design solutions
What we believe...
Wellness is hugely important to us, so we believe in working flexibly to ensure our colleagues get the balance they need to meet the demands of their personal and professional lives. We strive to provide the very best experience for our clients and staff and do this through a shared philosophy
Why us?
We have a deep belief in the transformative effect of great customer experiences, and we help some of the UK’s biggest brands on their transformational journey. We are practitioner-led and work collaboratively with our clients, so we all go further, faster. Our lean, multi-disciplinary teams deliver value quickly, opening up new possibilities for our clients at pace. We love what we do, and we love working with like-minded teams to deliver compelling products, services and communications.