12 days ago
  • Level Senior
  • Professions Project Manager, Business Development Manager, Researcher, Strategist
  • Type Full Time
  • Location London, United Kingdom


Job Description
Job title: Senior Operations Manager
Reports to: Awards & Operations Director
Location: London E1
Salary: £42,000 per annum
Benefits: For list of benefits see the dandad careers page
Hours: 0930-1730 (Standard office hours) flexibility is required when working to
deadlines and covering team hours
Application: Please send your Cover Letter and CV in one document using ‘Senior Operations Manager’ as the subject line for your email
Purpose of job:
The role of the Senior Operations Manager is to manage all operations in setting
up and running the annual D&AD Awards and associated projects. This includes
management of the operations teams to deliver the programme and management
of the awards systems and their requirements. The role is set up to manage the
delivery of the Awards programme and operational processes, ensuring budgets
and people are working effectively as well as reviewing and innovating workflows
and procedures to keep methods fresh for future years.


• Manage the operational delivery of all departmental projects; including but not exclusive to
Awards Judging, Entry / Call for Entry, Content Collection, Membership, Annual, Systems
development, Results, Rankings and Reporting
• Project manage the launch of awards programmes ensuring marketing and digital functions
are coordinated
• Manage and define projects, ensuring timelines, budgets and completion dates are met
and understood by project teams
• Ensure project responsibilities are set and communicated to the project teams and
• Manage project budgets ensuring projects are delivered within cost allocated
• Manage and work with external partners / suppliers to deliver projects where necessary
• Set project targets and goals
• Report project risk to management where necessary

• Manage staffing and training needs for day to day running of the awards programmes
• Ensure staffing levels are appropriate for all projects and events
• Recruit, train and manage staff where necessary
• Train all relevant staff to ensure technical systems and processes are understood
• Oversee team workloads where necessary

• Manage the ongoing review, implementation and improvement of all awards systems,
including but not exclusive to entry, judging, cataloguing, customer service and content
collection systems
• Manage external suppliers to implement system project plans
• Build and foster relationships with external suppliers to ensure good working relationships
and mitigate business risk
• Work with stakeholders to ensure business needs are understood and incorporated in all
• Ensure awards digital systems are maintained and integrated into other areas of the
• Manage and develop the awards acquisition pipelines to aid business development teams
• Manage the technical scoping and implementation of new awards projects

Analytics, Results & Reporting
• Manage the judging process to ensure results are accurately recorded and checked
• Manage the process of collating all results for Most Awarded tables, Rankings and league tables
• Manage all awards reporting and dashboards, ensuring reports are accurate, current and relevant
• Work with CRM manager to ensure reports fulfil team and management requirements
• Analyse and report on system efficiencies
• Analyse voting patterns post judging events
• Analyse and report on user behaviour to inform awards digital offering

• Act as an awards technical strategist with a key aim to develop awards systems to ensure
they are innovative and future facing
• Use key technical knowledge, judges and customer feedback to develop new digital awards
products that deliver on D&AD’s mission
• Research and develop processes and workflows to ensure growth within the awards programme is
sustainable and cost effective

• Provide regular feedback to aid the review and development of all awards products
• Attend industry meetings where relevant
• Represent D&AD at events wherever necessary
• Develop presentations where necessary to communicate to project teams and management
Skills required for the job
Min. 3 years project management experience
Min. 3 years personnel management experience
Proven budget management experience
Excellent organisational and skills
Confident written and spoken communication skills
Ability to work on own initiative and also as a team member
Sound knowledge and confidence in web/IT systems
Flexible approach to workload
Research and analytical skills
Ability to work well under pressure and to tight deadlines
Preferred experience
Experience in working with Content Management Systems
Experience/knowledge of the creative industries and/or other awards shows

Skills Required

  • Communication
  • Project Management
  • Project Planning
  • People Development
  • Management
  • Budget Management
  • Strategic Planning
  • Research
  • CMS Systems

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