1 month ago
  • Level Senior
  • Professions Content Manager
  • Type Full Time
  • Location London, United Kingdom

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Description The role: You will have some experience working in an environment that is fast-paced and deadline driven. Ideally, this would have been within a Lead Size & Fit or Copywriter role with a passion to move their career into a more Specialist role.
What you'll do:
  • Responsible for the execution of customer experience initiatives within Size & Fit such as measurements, fitting advice and size conversions.
  • Creating and maintaining guidelines and documentation for Size & Fit initiatives.
  • Analyzing returns reports to understand key brands or categories to prioritize.
  • Proactively look for innovative ways to improve the way we communicate Size & Fit to our customer.
  • Liaise with brand-facing teams to determine what and how data can be collected.
  • Accountable for aligning Fitting-Agents and Fitting-Advice trainers across our production facilities globally to ensure a high level of accuracy and consistency.
  • Accountable for aligning teams collecting measurements, captured in productions or warehouses, to ensure they are working at a high level of accuracy and on time.
  • Guide the team-leads on how they can accurately train the teams on technical construction, brand and category specifications that may affect a garment during shooting or measuring.
  • Ensure team understands the strategic direction of the business and their role in helping to achieve it.
  • Work with Production to identify key points where product data can be captured.
  • Work with key stakeholders in the business to understand the product data gaps and build relationships to find how you will solve this
  • Work with key stakeholders to ensure all initiatives are properly executed and at a high level of quality to enhance the PDP.
  • Maintain a customer focus and user experience in all areas.
  • Have the ability to deliver change with assurance, generate buy-in and smooth implementation while maintaining good relationships.
Who you are:
  • You have knowledge and love of fashion at all levels from high-end designers to cutting edge street style
  • You have a high-level understanding of the luxury customer and the desired content requirements
  • You have a good writing style that is accurate and adaptable, with an impeccable use of grammar
  • You have an understanding of garment and accessory construction
  • You are able to work to clear deadlines but also to work independently
Non-essential but desirable
  • You are comfortable with digital work on an in-house CMS
  • You have experience with working in an e-Commerce environment, preferably luxury fashion retail

Skills Required

  • Content

People who have worked with Farfetch