You will have some experience working in an environment that is fast-paced and deadline driven. Ideally, this would have been within a Lead Size & Fit or Copywriter role with a passion to move their career into a more Specialist role.
Responsible for the execution of customer experience initiatives within Size & Fit such as measurements, fitting advice and size conversions.
Creating and maintaining guidelines and documentation for Size & Fit initiatives.
Analyzing returns reports to understand key brands or categories to prioritize.
Proactively look for innovative ways to improve the way we communicate Size & Fit to our customer.
Liaise with brand-facing teams to determine what and how data can be collected.
Accountable for aligning Fitting-Agents and Fitting-Advice trainers across our production facilities globally to ensure a high level of accuracy and consistency.
Accountable for aligning teams collecting measurements, captured in productions or warehouses, to ensure they are working at a high level of accuracy and on time.
Guide the team-leads on how they can accurately train the teams on technical construction, brand and category specifications that may affect a garment during shooting or measuring.
Ensure team understands the strategic direction of the business and their role in helping to achieve it.
Work with Production to identify key points where product data can be captured.
Work with key stakeholders in the business to understand the product data gaps and build relationships to find how you will solve this
Work with key stakeholders to ensure all initiatives are properly executed and at a high level of quality to enhance the PDP.
Maintain a customer focus and user experience in all areas.
Have the ability to deliver change with assurance, generate buy-in and smooth implementation while maintaining good relationships.