8 days ago
  • Level Senior
  • Professions User Researcher
  • Type Full Time
  • Location London, United Kingdom

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Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.
We’re designing impactful products and experiences that fulfil all our customer and partner needs from fashion lovers to the brands, boutiques and start-ups that operate within our platform ecosystem. Our team covers the Farfetch. com website and apps, all our B2B products and in-store experiences. We’re passionate about what we can achieve together, continuously researching, testing, launching and refining new products to push the boundaries of what’s never been done before.
Our London office is located in Old Street, London’s tech hub, home to a broad range of teams including Commercial, Marketing, and Product. We have large open plan spaces and a feature staircase connecting our 3 floors, encouraging our collaborative and open culture. We also have a big outdoor terrace where we can have lunch and host social events when the sun comes out!
The role
The UX Research team at Farfetch are roughly 15 Professionals from different backgrounds and with different Research superpowers, distributed and growing across 3 locations.
We empower our internal teams to serve Farfetch consumers on the shopping side best (Consumer Research team) as well as the Professionals in the Fashion Boutiques and for Brands around the world selling on Farfetch (Partner Research team).
You will be driving and implementing strategic and tactical research in multiple product areas and thus enabling your teams making customer-centric and evidence-based decisions in Product and Design.
You will use a wide variety of research methods and techniques, remote and field based, to explore and reveal our Partners behaviours and motivations and their needs, wants and desires.
Equipped with strong business acumen, commercial sense, and excellent analysis and storytelling skills, you will translate data from different sources into deep, meaningful and actionable insights.
What you'll do
  • You will autonomously plan, conduct and deliver multiple research studies with high complexity and importance to the business, closely aligned to your team's goals and missions.

  • You will collaborate with stakeholders in Product Management, Operations and Design, build strong relationships with them and gain a deep understanding of the core of their research needs.

  • You will deliver meaningful insights in effective, innovative, and impactful ways (reports, journey maps and personas) to a variety of audiences and facilitate them making evidence-based decisions  for product and design.
  • You will work on an internal initiative to make research skills and mindset accessible to the broader organisation and to enable non-Researchers to carry out research activities.
Who you are
  • Passionate about researching the business side of the Farfetch platform and helping small businesses and enterprises to thrive on Farfetch. Ideally you are already experienced in the world of B2B and researching complex technical systems.
  • Experienced UX researcher with a strong portfolio in a wide range of qual and quant methods and in exploratory, generative and evaluative research all of which you can deliver autonomously and at the highest quality standards.
  • +3y of experience in advocating for and delivering UX Research in different commercial environments. Experienced navigating big organisations.
  • Effective in seeking out, building and maintaining strong and trusting relationships with key stakeholders across the business.
  • Effective and compelling communicator: You distill complex ideas and package them for easy consumption. You are able to communicate research findings clearly, accurately and compellingly in written, verbal, non-verbal and visual forms of communication.
  • Self-sufficient and creative thinker, problem solver who can work independently.
  • Comfortable working with remote peers on a consistent basis.


Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for Farfetch. We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.

Skills Required

  • User Research

People who have worked with Farfetch