We’re the Markets Business Unit, a truly cross-functional team focused on finding future listeners, wherever and whoever they may be. We work collaboratively, combining marketing, insights, product development, design and engineering expertise to grow Spotify’s monthly active users in both new and existing markets across the globe. Join us and you’ll be part of a dynamic team taking acquisition, activation and business growth at Spotify to the next level.
Our voice is understood in every language. That’s what the Markets team—in locations across the globe—delivers every day. We influence culture by being a part of culture, creating communications that resonate with local users and their unique listening habits. Know how to make your audience listen? Help us grow our brand in your corner of the world.
Spotify is the most-loved music and podcast streaming service in the world, with listeners in over 70 countries. The Growth Opportunities mission is focused on finding our future listeners, whoever and wherever they may be. A key component of achieving this goal is a cross-functional collaboration with our product, design, engineering, and insights, is poised to take our acquisition, engagement, and retention efforts to the next level.
You’ll join a cross-functional group working on some key efforts, working on groundbreaking products and experiences that help users discover the value of Spotify. We’re looking for someone passionate about creating strategies and beautifully designed products to address opportunities informed by human-forward insights. Together, we’ll look holistically at how we can bring people the audio they want and love, while making our experience smarter, contextually appropriate, and relevant, while introducing new ways to engage them.
We are looking for an experienced UX writer to be a strategic design contributor on a team committed to identifying growth opportunities. We want someone who is passionate about Spotify and helping users find the right music for every moment. How do we deliver valuable, understandable messaging and experiences that provide the listener real value in the context of Spotify? How do we balance what’s good for business with the need to champion, empower, and protect our listeners? This is a great opportunity to inject the perspective of our users into our experiences and be an agent of positive change.
What you’ll do
Work with designers, researchers, product managers, and engineers to deliver compelling UX solutions
Help lead project across the entire product lifecycle and multiple product launches
Set the vision for the user experience and create the space for others to collaborate with your cross-functional partners
Help foster a shared understanding of the problem space by facilitation cross-functional workshops and group ideation sessions
Write clear, consistent, concise user-interface content, notifications, emails, and product tours
Champion a cohesive brand story across our entire ecosystem of product offerings
Work with our Localization team to look at the work through a global lens to deliver relevant experiences to different markets
Collaborate with the team to create a framework to continuously improve and test content
Test your work with users to make sure we’re using the right language at the right time
Contribute to maintaining and documenting evolving content, brand, and voice/tone standards
Provide teams with the methods, process, and solutions needed to execute strategy
Drive progress through obstacles by building consensus and making decisions, taking responsibility for every last detail, every step of the way
Who you are
You have at least 5 years of experience writing or editing content for the web and mobile experiences, as a UX writer, information architect, and content strategist, or similar
You hold an MA in Journalism, Publishing, or any other related field
Your written and verbal communication skills are excellent
You have previous experience working in Emerging Markets, such as India
You have an understanding of UX principles and how they’re applied to products
You have experience working within UX design, marketing, editorial, journalism, or script writing
You have the skills to help set up frameworks and initial design concepts, and bring strategy to life
You have a people-focused mentality and enjoy solving problems for all kinds of users
You’re constantly looking to hone your executions through user feedback, whether through hands-on user research or by A/B testing
You have an online portfolio or PDF that you can share with us
You have previous experience working on a technology company with consumer products
Location of the job: The Adelphi, 4 Savoy Place, WC2N 6AT, London, U.K.
Salary details: Competitive
Posting date: 2nd of March 2020
Closing date for application: 30th of March 2020
You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 271 million users.