Social Community Manager - Health Division Job at THG | The Dots
Job Expired
2 months ago
  • Level Mid Level
  • Professions Community Manager
  • Type Full Time
  • Location Rudheath, Northwich CW9, UK

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This role as a Social Community Manager is an opportunity for an innovative and creative individual, you will need to be driven and forward thinking. This person will need to make a real difference across all social platforms building strong customer relationships and building solid brand reputation. Building our brands is key to our business and marketing strategies, executing brand strategy will keep our customer engaged and loyal to the brands they love.THG Culture:The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences, and we are hungry for more.Our culture celebrates original thinkers, tech pioneers and skilled technologists. A group of over 4,000 diverse, smart thinkers – our people are unquestionably our strength. An environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results. Our culture is one of a kind, recognising great achievement with great reward.Role Summary:A Social Community Manager at THG is to support a team of Leaders in guiding their teams to meet and exceed the department targets and SLA’s. Each Manager is assigned to a specific division which they are required to closely monitor with regards to performance and conduct, whilst providing guidance, instruction and support. Although responsible for a specific division, Managers at THG are also expected to work closely with their peers to motivate the department as a whole, driving all teams to ultimately exceed customer expectations.


Main Duties & Responsibilities
  • Previous leadership experience is essential
  • Build and engage an online community
  • Managing a team of Customer Service Social Media Advisors
  • Creative thinking to connect with followers across all social networks
  • Creating thoughtful and original content for social page(s)
  • Identifying opportunities to build meaningful and brand relevant conversations with new and existing customers
  • Meeting targets set across the Customer Service Department
  • Striving for first time resolution
  • Highlighting areas of improvement for staff and departments
  • Workflow management
  • Monitoring and reporting on team performance, adhering to department SLA’s/timelines
  • Contributing towards the recruitment process in line with recruitment within their division
  • Working alongside the Training Team to coach and support staff
  • Meeting additional objectives set by Head of Customer Service
  • Previous data/reporting experience
The Person
  • Creative, innovative & forward thinking
  • Demonstrate maturity in dealing and resolving conflict
  • Good understanding of HR and employee policies
  • Ability to recognise poor performance and to make suitable suggestions for improvements
  • Lead by example
  • Excellent time management
  • Previous leadership experience is essential
  • Desire to succeed and progress
  • Experience working with all social media platforms is essential
  • Exceptional interpersonal skills to collaborate with internal/external stakeholders
  • Flexible & open to change
  • Competent with all of Microsoft office, key areas include: Excel, PowerPoint, Word


  • Eligible for Company Bonus Scheme.
  • Staff Discounts across THG brands.
  • Discounted gym memberships for multiple locations in the local area.
  • Exciting and endless career progression prospects.
  • Salary – Competitive Package

Skills Required

  • Community Management

People who have worked with THG