COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.
Be a part of Vodafone UK Contact Centres, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mindsets.
You’ll be the voice of Vodafone, protecting our reputation online as you respond to customer queries on our Facebook, Twitter and social media pages. It’s a fast-paced role in a team that operates 24/7, taking ownership of complaints, investigating problems and proactively solving queries. As well as responding online, you will often need to take inbound calls and make outbound calls to customers to resolve issues.
This is a brilliant time to join our social media response team, it’s a big growth area for us and in our industry so there’s lots of potential to help you develop your skills. The role works across all our products and services, meaning you’ll get a great understanding of us as a business so that you can discover where we can take your career.
A natural understanding of social media and great spelling and grammar is essential to the role.
Positive and resilient, you should have a keen attention to detail and the ability to work on your own initiative
The ability to provide accurate information and deal with challenging complaints under pressure.
An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
Vodafone is committed to attracting, developing and retaining the very best talent. Inclusion for all is a key pillar of our purpose with the belief that diversity plays an important role in the success of our business. We actively encourage growth and progression for all employees.