26 days ago
  • Level Mid Level
  • Professions Social Media Coordinator, Social Media Manager
  • Type Full Time
  • Location London, United Kingdom

Description

Could you be the voice of one of London’s most prestigious arts organisations? We’re looking for a talented digital content creator or journalist to inject our social media channels with warmth, wit, inspiration and rigour. You’ll use your commercial knowledge to connect with audiences across the world as you pursue a compelling charitable mission – to champion the practice of art.
Working with London's biggest exhibitions and the most exciting names in art, you’ll be joining an award-winning digital team in the world’s leading artist-run art gallery. With a transformative new extension opened in 2018 to mark our 250th birthday, our vibrant programme, free displays and sparkling new shops and cafés are welcoming more people to the RA than ever before. Working across the artistic and commercial areas of the organisation, you’ll bring transformative growth in our social media following, develop dialogue and meaningful engagement with our audiences, and boost sales across our digital channels.
An expert content producer, you’ll be making sparkling posts, stories and videos with one eye on the analytics, as you shape our social strategy. With experience creating digital content for prominent brands or publications, you’ll be comfortable working reactively or creating and presenting social media strategies, using analytics and data to inform your decisions. You’ll be an expert in the latest social and digital tools and trends, a passionate advocate for the power of social media, and an enthusiastic multi-tasker.  
You’ll join a creative, sociable, supportive and hard-working content team, with lots of room for experimentation and a culture of shared, celebrated success and continuous improvement. As well as leading the team’s social media creation, you’ll also contribute to our web content, editorial and non-editorial, and help develop plans for exhibitions and projects. 
Main duties
  • In line with our award-winning digital content strategy, shape and implement ​RA social media strategy, using meaningful content and conversation to drive growth, making us an art world leader in established and emerging social networks. 
  • Lead on social media reporting; develop how we track and report progress against our commercial and brand goals to share meaningful learnings across the RA and implement continuous improvement.  
  • Manage RA social media channels day-to-day; work with the content and marketing teams to source, commission or create a dynamic and representative content offer in a range of media (video, gif, audio, written, image, other).  
  • Form part of our wider content team, supporting the RA’s content strategy across platforms. As well as social media, contribute to website content when needed, including editorial planning and production, in-gallery projects and other aspects of digital activity as required.  
  • Lead social media take-up across the organisation, providing support, training and leadership in social media, working with colleagues to tell stories about this unique institution. 
Responsibilities
Content creation and management
  • Act as “editor in chief” of all RA social channels, ensuring an excellent mix of engaging content from all parts of the organisation to help meet the commercial goals, brand and mission of the RA.
  • Create, commission and edit a wide range of compelling and innovative social media content (image, video, audio, written, other) to fit the RA’s values of courage, imagination, generosity, and rigour, supporting the creative and business objectives of the RA.
  • Establish a consistent routine of reporting and sharing learnings for continuous improvement.
  • Maintain a social media calendar; look ahead to plan content for key announcements, openings and events, in collaboration with the press and marketing teams, as well as digital.
  • Manage and own our social media publishing platform, managing and expanding the community of RA users.  
  • Working with the content team and Marketing Managers, develop and execute per-exhibition and per-project social plans, ensuring content and debate is in line with wider comms strategy.  
  • Manage livestreaming, live tweeting and other major event strategies, with colleagues from across the organisation.
  • Working with our Visitor Services team, manage day-to-day channel monitoring, listening and responding across the RA, on behalf of the organisation.
  • Proactively monitor brand and relevant themes/news stories and provide suggestions for timely content, assets and conversations.
  • Work closely with exhibitions curators, Summer Exhibition team and rights and reproduction teams to develop strategies around photography and mobile devices for in-gallery experiences, and drive the integration of online/offline content and experience (signage, photography etc).
  • Build innovative partnerships to extend reach and depth of digital engagement.
  • Work with external agencies and suppliers and internal creative and development staff to contribute to specific social and digital projects.
Social media strategy
  • Reporting to the Head of Content, work with the content team to develop the RA’s social media strategy, driving real engagement between the organisation, its staff and our audiences.
  • In line with our digital strategy, identify and set goals for growth, deepening engagement, conversion and retention in social content.
  • Set standards and strategy for social customer service, implementing tools for social listening and engagement in relevant teams. 
  • Contribute to producing and rolling-out engaging and easily accessible guidelines on our social strategy and its application on our channels, carefully balancing the needs of our prospective audiences with those of the organisation.
  • Evaluate and report on the progress of social media strategy; work with the content and product teams within digital to develop how we track and report against digital KPIs, sharing meaningful learnings regularly within the team and more widely across the RA.  
  • Work with our CRM Manager to ensure social is a part of the consistent RA customer relationship experience.
Evaluation and continuous improvement
  • Work in an open, flexible and user-centred way, with a ruthless focus on continuous improvement.
  • Develop and maintain effective evaluation methods, working closely with our marketing team, audience insight manager and other colleagues to ensure learnings are continuously employed.
  • Have an excellent understanding of SEO and ability to coach colleagues in effective content creation.
  • Feeding in social results to RA-wide evaluation, both ongoing month-on-month and exhibition-related.
Training and evangelism
  • Excite and motivate RA staff to be involved with social media across the organisation.
  • Provide training sessions and written guidance to staff at all levels and in all areas of the organisation to develop their social media and digital content practice.
  • Work with Royal Academicians and other key representatives to help develop their social media skills and awareness.
  • Engage RA Schools students to harness and develop their digital and social skills.
Skills and experience 
  • Demonstrable experience managing social media and/or digital content for major brands or publications, agency-side or in-house.
  • Good knowledge of social media tools, trends and technologies.
  • Top-class editorial/writing skills; ability to create engaging social media and web content that’s right for our brand and our audiences.
  • Photo-editing and multimedia experience; edit images in Photoshop, make gifs and ideally carry out basic video edits.
  • Experience leading and commissioning others in content creation (this role does not involve line management, but would require you to manage and co-ordinate social media content produced by others in the digital team and across the RA).
  • Analytics experience; able to use social media reporting and Google Analytics quickly to show the impact of different content and social activity.
  • Strong project management skills, managing internal and external team members and stakeholders. Able to manage multiple concurrent projects to deliver on objectives within timeline and process.
  • Excellent communication skills – verbal, presentation and written. Ability to work effectively with a range of internal and external stakeholders.
Personal specification
  • Passionate user and advocate of social media; ability to make real connections with users, inspire the team and our wider colleagues.
  • Data-driven approach: always focused on impact, and fluidly making changes to implement learnings.
  • Positive, can-do attitude; always willing to go the extra mile to make our content sing or to help out a colleague.
  • Independent worker and self-starter; taking initiative to manage your own time effectively and prioritise many tasks simultaneously.
  • Thorough, detail-orientated: committed to producing excellent content that’s reliably error-free.
  • Ability to work flexibly in a collaborative, multi-disciplinary team.
  • Interest in coaching and inspiring others (management experience not required).
  • Demonstrable interest in the arts, visual arts ideally; knowledge an advantage. 
Closing date for applications:  3 June 2019 (midnight)
Interviews to be held week commencing: 10 June 2019 

Skills Required

  • Social Media Management
  • Social Media
  • Coordination

People who have worked with Royal Academy