Social Media Manager Job at END. | The Dots
29 days ago
  • Level Mid Level
  • Professions Social Media Manager
  • Type Full Time
  • Location Washington, United Kingdom

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Closing date for applications: November 2020
Over the last 15 years, END. has evolved into a technology led retailer that provides luxury and contemporary menswear and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational menswear companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow and London.
We currently have an exciting opportunity in our Marketing department for a Social Media Manager. This is an exciting opportunity for a talented Social Media Manger to join END. The successful candidate will report into the Marketing Director and will be an integral part of our small but highly focused Marketing Team.
With a social audience of over 3 million followers, our social channels are the digital window space to our brand. With this in mind, you will play a key role in managing our growing social platforms by creating relevant content, with the aim of sustaining high follower engagement, brand interest and affinity. You will be incredibly passionate about all thing’s social media and fashion related, be a strategic thinker and have a strong knowledge of how to get the best from the various social platforms.
Our dream candidate is someone who thinks big and is constantly bringing new ideas to the table. A trendsetter who is passionate about the END. brand and truly immersed in the industry we live and breathe.
What you’ll be doing
Key responsibilities
  • Develop and implement a comprehensive social media strategy in line with brand identity and values
  • Manage, lead and mentor the Social Team; workload, day-to-day schedule, defining objectives, guiding them to align their efforts around to business objectives
  • Create unique and engaging content for upload to social media platforms
  • Build and execute the on-going content calendar including reactive and planned content output
  • Ensure all social media output is on brand from a creative, visual and tone of voice viewpoint
  • Build brand advocacy and engagement through Instagram, Facebook and Twitter by planning and managing the effective communication with audiences across these channels
  • Liaise with teams within Marketing function (Brand, Features, Launches, SMU, Email & Paid) to develop and implement integrated marketing campaigns to increase brand awareness and multi-channel traffic
  • Work closely with Launches and Brand team to ensure product embargos and launches are communicated on time
  • Liaise with Customer Service team to ensure customer queries are responded to effectively
  • Evaluate and report on the performance of social marketing performance, reviewing results by tactic to proactively recognise and optimise interactions with audience
  • Deliver on KPI’s from social (community growth, engagement, referral traffic, revenue)
  • Manage and report on paid social activity
  • Liaise with third parties (including brands) to utilise brand assets and ensure all campaigns are aligned and delivered on time
  • Develop best practices based on results, industry trends, and competitive audits
  • Regularly feedback insights gained from social media monitoring into the business to help evolve strategies
What you’ll be able to demonstrate
Skills and experience
  • Extensive knowledge of current social media channels and to keep abreast of emerging trends
  • Highly organised and process driven with the ability to work to tight deadlines
  • The ability to drive projects from plan to execution, with a strong focus on achieving results
  • Unparalleled attention to detail; Image and copy accuracy with engaging written English
  • An existing affinity for END. and the brands we sell
  • Maintain a positive, can-do attitude even when things get tough
  • Great interpersonal and relationship building skills to develop contacts and industry relations, as well as working cross-functionally with internal teams
  • Strong analytical skills and the ability to manipulate data to produce meaningful reports
  • Demonstrable customer-centric thinking
  • Originality and creativity
What we can offer you
  • Competitive salary
  • 30 days holiday (including bank holidays)
  • Company pension scheme
  • Generous staff discount
  • Team social events paid for through our Rewards Fund
  • Eye-test vouchers
  • Cycle-to-work scheme
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success, we want to hear from you.
Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.
Type of employment: Permanent, full-time.
Normal working hours: Your standard working hours will be 42.5 hours per week, Monday-Friday.
Closing date for applications: November 2020

Skills Required

  • Social Media Management

People who have worked with END.